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ESL Interface Manager current configuration backups gives timeout

catastro_gen
Frequent Advisor

ESL Interface Manager current configuration backups gives timeout

Hi all. I have an ESL-E library with robotics FW 7.70.01, Interface Controller FW 5.9.63 and Interface Manager FW I274.

I upgraded the IM, and after that I did the same with the command view to version 3.9.02, and almost everything works.

Whe I try to save the current configuration through the CVTL Web GUI, it appears that it is doing something, but after some time (several minutes) it gives me an error about the task. The error is this one:

 

 

If I do it through the telnet connection, it works fine.

Prior to this updates, I had problems also retrieving the Support Tickets as well as the configuration backup, moving media and rebooting any component.

I have been told a workaround, saying that with the clear station, rebooting the IM should do the trick, but it does not.

I heard about this workaround through an HP engineer.

 

¿Any clue or thougths?

7 REPLIES
Torsten.
Acclaimed Contributor

Re: ESL Interface Manager current configuration backups gives timeout

No idea what's wrong, but meanwhile you can telnet to the IM, do a "save system" and pickup the file via ftp.


Hope this helps!
Regards
Torsten.

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catastro_gen
Frequent Advisor

Re: ESL Interface Manager current configuration backups gives timeout

Hi Torsten. Thanks for the advice, but I was already aware of that, and I did it so.

I tried to read the configuration backup in the Command View afterwards, but it had nothing.

I had another backup, an older one, and I did the same and I could see all the saved data.

I am strting to beliave that we have something wrong in the IM.

 

Thanks anyway for the idea.

Torsten.
Acclaimed Contributor

Re: ESL Interface Manager current configuration backups gives timeout

Could you please connect to CLI and do

 

/>show lib status

 

/>show firmware rev

 

/>show lib info

 

The most important configuration info is

 

/>show host info all

 

and

 

/>show host access

 

 

Consider to post the 3 commands above, record the bottom 2 for you.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
catastro_gen
Frequent Advisor

Re: ESL Interface Manager current configuration backups gives timeout

Hi Torsten. Here are the output to the commands you asked:

 

/>show lib status

Component              Status   Description
---------------------  -------  ------------------------------------------------
Advanced Features
  Secure Manager       Green    Secure Manager is operational
  Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health          Green    Operational

  Library              Green    No additional sense information

  Robotics:
    Frame 1            Green    Operative; Picker Empty

  Sensors:
    Frame 1            Green    Operative

  Drives:
    Drive 1            Green    Operative; Tape Loaded
    Drive 2            Green    Operative; Tape Loaded
    Drive 3            Green    Operative; Tape Loaded
    Drive 4            Green    Operative; Tape Loaded
    Drive 5            Green    Operative; Drive Empty
    Drive 6            Green    Operative; Drive Empty
    Drive 7            Green    Operative; Drive Empty
    Drive 8            Green    Operative; Drive Empty

  Interfaces:
    Interface 1        Green    Ready

  Interface Manager    Green    Operational


/>show firmware rev

Current Firmware Revisions

Interface Manager firmware revision: I274
Tape Library firmware revision     : 7.70.01
Tape Drive firmware revisions:
Drive#      Drive Name            Firmware Revision
----------  --------------------  -----------------
1           Ultrium 4-SCSI        H6FW
2           Ultrium 4-SCSI        H6FW
3           Ultrium 4-SCSI        H6FW
4           Ultrium 4-SCSI        H6FW
5           Ultrium 4-SCSI        H6FW
6           Ultrium 4-SCSI        H6FW
7           Ultrium 4-SCSI        H6FW
8           Ultrium 4-SCSI        H6FW

Interface firmware revision:
Interface#  Interface Name        Firmware Revision
----------  --------------------  -----------------
1           HP NS E2400FC         5963

/>show lib info

All tape library information
Component              Status   Description
---------------------  -------  ------------------------------------------------
Advanced Features
  Secure Manager       Green    Secure Manager is operational
  Encryption Key Mgr   Green    Disabled - Backup Software is currently select
                                ed as the Key Manager

System Health          Green    Operational

  Library              Green    No additional sense information

  Robotics:
    Frame 1            Green    Operative; Picker Empty

  Sensors:
    Frame 1            Green    Operative

  Drives:
    Drive 1            Green    Operative; Tape Loaded
    Drive 2            Green    Operative; Tape Loaded
    Drive 3            Green    Operative; Tape Loaded
    Drive 4            Green    Operative; Tape Loaded
    Drive 5            Green    Operative; Drive Empty
    Drive 6            Green    Operative; Drive Empty
    Drive 7            Green    Operative; Drive Empty
    Drive 8            Green    Operative; Drive Empty

  Interfaces:
    Interface 1        Green    Ready

  Interface Manager    Green    Operational

Tape library product ID: ESL322e
Tape library serial number: US50839015
Tape library firmware revision: 7.70.01
Number of Licensed Capacity licenses: 3

****************************************************************************
Tape library topology
Tape library:
Library Name          Serial Number         Type              Interface WWNN
--------------------  --------------------  ----------------  --------------------
ESL E-Series US50839  US50839015            ESL E-Series      100000e00203f33b

Tape drives:
Drive Num             Serial Number         Type              Interface WWNN
--------------------  --------------------  ----------------  --------------------
Drive 1               HU1838395N            Ultrium 4-SCSI    Direct connect
Drive 2               HUE5090N58            Ultrium 4-SCSI    Direct connect
Drive 3               HU1838398E            Ultrium 4-SCSI    Direct connect
Drive 4               HUE4170GCE            Ultrium 4-SCSI    Direct connect
Drive 5               HU19316DBV            Ultrium 4-SCSI    Direct connect
Drive 6               HU19336HG9            Ultrium 4-SCSI    Direct connect
Drive 7               HU19316DC6            Ultrium 4-SCSI    Direct connect
Drive 8               HU19336HG5            Ultrium 4-SCSI    Direct connect

Interfaces:
Interface Card        Interface Name        WW Node Name
--------------------  --------------------  ----------------
1                     100000e00203f33b      100000e00203f33b

 

Thanks.

catastro_gen
Frequent Advisor

Re: ESL Interface Manager current configuration backups gives timeout

Well, I haven't any success with this issue so far.

I've tried already removin the library from the Command View, clear de management station from the CLI (again) and even rebooting the library (via the CLI command and also with the button).

So, I opened a case with HP in case the might have more luck with this.

 

I have another question related to all this.

While I was rebooting the library through the button, I tried to check if the AutoClean was activated and wasn't able actually to see if it was or it wasn't enabled.

Do any of you know the command for checking that in the CLI?

 

Again, thanks.

catastro_gen
Frequent Advisor

Re: ESL Interface Manager current configuration backups gives timeout

So far with no luck yet.

I am going to change the library network settings in order to get de CVTL server and the library in the same vLAN.

So far, it worked fine with both of them in separated vLANs, but lets see if this do the trick.

catastro_gen
Frequent Advisor

Re: ESL Interface Manager current configuration backups gives timeout

Well, I changed the library of vLAN yesterday, and it is now in the same vLAN as the CVTL server.

We don't have timeouts anymore saving the configuration or supporttickets.

So, this was communications issue.

 

But now, we are experiencing other problem that we are working to solve now.

The vLAN the library is in now, has a lot of servers in it, and there is a lot of broadcast and multicast traffic, and the librabry network controller (10/100) gets saturated (the network and all of the servers are Gigabit Ethernet).

We can manage the library, but the CLI and GUI hangs and comes back often.

So, we are thinking about changing back the library to the old vLAN (it has less traffic as it is the management network), and getting an interface card of the CVTL server configured in the management vLAN and it should work just fine.