Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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ESL322e

oZZy666
Occasional Contributor

ESL322e

during backup I received the problem
the backup stops, starts IM initializing.
It is not possible to take the supportticket - "IM failed to generate the supportticket"
In the CV, i can see:
- The health of the robotic is critical
- Library failed to initialize
- IM failed to retrieve read-element status for library

2 REPLIES
oZZy666
Occasional Contributor

Re: ESL322e

just to add
after FW update, the same problem
Curtis Ballard
Honored Contributor

Re: ESL322e

Unfortunately with IM firmware revisions less than 2.0 the IM can't retrieve a support ticket if the library has failed to initialize.

You can use the standalone L&TT from http://www.hp.com/support/tapetools and that version is much more robust about when it can retrieve logs.

You can also look at the recent logs on the front panel and report what it says here.