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11-21-2011 02:21 PM - edited 11-22-2011 07:41 AM
11-21-2011 02:21 PM - edited 11-22-2011 07:41 AM
Fault Code 0501 (Hard) Barcode Reader Not Detected
Hardware:
MSL 6030 w/LTO3 drive - Master
MSL 6030 0 drive config - Slave
MSL PTM
All with latest (5.20) firmware
Error:
"Fault Code 0501 (Hard) Barcode Reader Not Detected"
During a regular routine of cycling tapes in and out of the library, first cycling a tape out of both Mail Slot 0 (Master) and Mail Slot 1 (Slave) and cycled a tape back into Mail Slot 0 but we were hit with the above error while we tried, unsuccessfully, to cycle a tape back into Mail Slot 1.
I understand that this will 95% lean toward hardware being the failure but wondered if there were any other scenarios that others had experienced a fix otherwise.
---More information---
Tried a scan with L&TT and could see library but not drive as per error in snapshot below.
I will be going local and will see if there is any problems physically with the hardware or cabling. There seems to be a disjoint in communication between the MSL and a NetBackup management server. This may mean nothing as it was the MSL GUI that displayed the error mind you.
---Update---
Following an intrusive look at the hardware and attempts at running several diagnostics it seems as though it is indeed a hardware issue. The Slave library failed to initialize fully at startup, remaining hung at attempts to initialize the Barcode Reader, I was unable to run any diagnostics. As the initialization failure of the Slave halted any use of the Master in the Master/Slave configuration I configured the Master back to a Standalone. The Master works fine and atleast we will have some backups. This enforces advice Torsten had provided, regarding a previous set of Stow Errors (link to Stow Error thread), that there is a hardware issue with the library. Looks like opening a ticket with HP is the only path open at this time. Unless someone has a magic bag they can lend.
I will update this thread with any information HP provides.
-Thanks
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04-04-2012 05:57 AM
04-04-2012 05:57 AM
Re: Fault Code 0501 (Hard) Barcode Reader Not Detected
Hello GNewton,
Did you find any solution to your problem?
I am experiencing the same problem on our tape drive...
Regards