Fault Code: 3013 error

[Antolin Guza]

Hi All!
Please help me i cant backup for this error,
give me a advice to solve the problem.
Thanks,
Antolin

Fault Code: 3013 (Soft)
Description: Drive Fetch Failure

[Torsten.]

Do you have a clue how many different libraries are out there?

Model?

[P Muralidhar Kini]

Hi Antolin,

>> Fault Code: 3013 (Soft)
>> Description: Drive Fetch Failure
This problem may be resolved by the latest firmware v5.16 release for
MSL5000 and MSL6000 libraries

Check the following support communication -
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00631596

Also, check the following threads for discussion on a similar problem -
https://community.hpe.com/t5/forums/searchpage/tab/message?q=Fault+Code%3A+3013+error
https://community.hpe.com/t5/Tape-Libraries-and-Drives/SSL2020-fault-code-3013/m-p/4909943/highlight/true#M28004
Hope this helps.

Regards,
Murali

[Ganz]

Hi Antolin,

One of the reasons you may get this error could be due to stray tapes that might have fallen in the library which might hinder the robotic movement. Ensure all tapes are correctly seated in the magazine slots. The firmware for the library should be 5.20 as that is the last active release.