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тАО05-16-2007 06:15 AM
тАО05-16-2007 06:15 AM
Fault Code (3014) Hard Drive Stow Failure
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тАО05-16-2007 07:56 AM
тАО05-16-2007 07:56 AM
Re: Fault Code (3014) Hard Drive Stow Failure
This are my suggestions:
-Check that the drive shows good status on the drive status screen by touching the Status button before attempting to load a cartridge
-Check the tape cartridge for damage
-Ensure that the tape is compatible with the drive
-Load/Unload another cartridge to the drive via the Move Media button to verify failure
If everything seems to be normal then the next step is to use L&TT to diagnose your drive:
http://www.hp.com/support/lttdownload
You need to run an Assessment Test, if it fails you need to contact Tech Support to get the drive replaced (1-800-633-3600 opt 1, opt 2 and then say "DLT TAPE PROLIANT" this is just a keyword to reach the right team)
Make sure have a Support Ticket when you call, that'll expedite the process very much.
This is a FAQ for LTT if you need to know
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00791550/c00791550.pdf
And Also the Manual:
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00713152/c00713152.pdf
Regards,
Efrain
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тАО05-16-2007 06:17 PM
тАО05-16-2007 06:17 PM
Re: Fault Code (3014) Hard Drive Stow Failure
You should try to understand why this is reoccuring, and see what is the situation when it occurs.
it may be a cartridge problem, a picker problem or o drive problem.
There is a test in the library menu that allow you to load/unload continusly the tape to a drive, running the test may help you to identify the cause of the error.
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тАО05-18-2007 01:36 AM
тАО05-18-2007 01:36 AM
Re: Fault Code (3014) Hard Drive Stow Failure
Another thing that I'll recommend you is if you get always the error in the same drive position. To narrow out either if it's the picker of the drive, try swapping this drives and see if the error will show up in the original position of the drive, or actually it will follow the drive.
In that way you should be able to pin point the issue.
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тАО05-18-2007 02:24 AM
тАО05-18-2007 02:24 AM