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Fault code: 2009 (Soft) Door Open

Tim Mullen
Occasional Visitor

Fault code: 2009 (Soft) Door Open

Fault code: 2009 (Soft) Door Open

Both of the doors are actually CLOSED!
I've tried just about every possible way to remove this error including powering down the server and tape device but it still appears. I searched the IT Resource Center and found what the error referes to:

2009
Door Open
(status only)
(Door is forced open or door sensor failed.)
Invalid user initiated operation. Select parameters correctly and try again.
Make sure door(s) are closed.
Press Enter to clear the message

None of the other options are working in the console so I'm wondering if anyone can provide me some direction for resolving this?
ANY responses are appreciated. Is there a way to manually open the door ? Perhaps I can tighten the alignment screw once I can get the door open ?
3 REPLIES

Re: Fault code: 2009 (Soft) Door Open

Tim,
Which library is this?
If helpful, provide points!
JASH_2
Trusted Contributor

Re: Fault code: 2009 (Soft) Door Open

Tim,

On a lot of tape libraries I have used, there is a "pin" hole on the front of the doors to manually open the doors. Hope yours does too!

Regards,

JASH
If I can, I will!
Tim Mullen
Occasional Visitor

Re: Fault code: 2009 (Soft) Door Open

The unit is an MSL5000. Fortunately, I was able to get the door open. Just as I have read in other threads - the alignment screw was way off. I aligned by comparing the other door and the storage system seems to be working fine now.

Thanks all !
Tim