HP India escalation matrix

[Sandip Barot]

Has anybody having Escalation matrix for HP carepack services in India?

[Mohanasundaram_1 · Accepted solution]

Hi Sandip,

I can guide you to proper people if you let me know what product are you trying to log a call for.

Do you want to escalate about something away from the standard procedure?

With regards,
Mohan.

[Sandip Barot]

Thanks for reply,

Actually we have short shipment of some part for HP MSL 6030 Library. Now we are continuously following up with vendor and local HP sales and support team since last 2 months, but there is no result.So, I want to escalate the same to higher level.Moreover I can not find anywhere escalation for the problem anywhere on website. So, i will be grateful to you if u can provide me the same.

[Mohanasundaram_1]

Hi Sandeep,

My email ID is mohansundaram@hotmail.com. Send me an Email with the details of your location within India and the people you interacted with so far.

What I have is contact details, not a formal escalation matrix. It would not be appropriate to post those information on the forum.

With regards,
Mohan.

[Mohanasundaram_1]

Sandeep, I did not receive any mail from you. Let me know what is your email ID at least.