Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
cancel
Showing results for 
Search instead for 
Did you mean: 

HP LTO Ultrium 3 & 4 Tape devices failures

Mikael Rönnbäck
Super Advisor

HP LTO Ultrium 3 & 4 Tape devices failures

Hi

I have a problem with a few HP LTO Ultrium 3 & 4 tape devices, they have the latest version of the drivers installed and the HP Storageworks Library & Tape Tool finds the devices, but I am unable to get Windows to recognize them properly.

All I get is that Windows (2003 x86) finds the tape devices, but then gives the generic error message "Windows cannot load the device driver for this hardware..."

Any ideas what to look for ?
2 REPLIES
Víctor Cespón
Honored Contributor

Re: HP LTO Ultrium 3 & 4 Tape devices failures

Drivers for HP tape drives and libraries here:

http://h18006.www1.hp.com/products/storageworks/tape/smartcomp/hpstorageworkstapedrivers2.zip

Be aware that depending on the backup software you're going to use, the devices on the Windows device manager have to be disabled in some cases.
Mikael Rönnbäck
Super Advisor

Re: HP LTO Ultrium 3 & 4 Tape devices failures

Thanks for the link although the drivers were already installed and reinstalling them didn't help unfortunately.

However I found this support doc that solved the problem:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3454484&prodTypeId=12169&objectID=c01599930