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тАО07-14-2004 10:16 PM
тАО07-14-2004 10:16 PM
HP MSL5000 - Not Picking Up Tapes When Reinserted
Once a tape cartridge is removed and reinserted, the tape drive will not pickup tapes without a reboot of the server.
I have updated the Firmware on the device and have also had an HP Technician out to replace the robotic arm but neither of these actions has resolved the problem.
Does anyone have any suggestions?
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тАО07-15-2004 02:31 AM
тАО07-15-2004 02:31 AM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
What OS are you running and how is it connected (the msl that is).Did you use
the Tape Lib Tool already?
Greetz Brainz
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тАО07-15-2004 07:53 AM
тАО07-15-2004 07:53 AM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
First of all.. what do you mean with "once a tapecartridge is removed and reinserted".
Are you doing this through the backup app. or by hand?
Leon
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тАО07-18-2004 10:40 PM
тАО07-18-2004 10:40 PM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
The OS is W2K and the backup software is Veritas 9.1. The HP Library is connected through a SCSI connector daisychained into the backup server.
The problem occurs when I actually physically/manually remove the cartridge magazine from the library, replace the tapes and then re-instert the magazine again. Veritas then shows the HP Lirary as 'Offline' and will not bring it 'Online' until the server is rebooted.
Ejecting and reloading the tapes from the magazines (via Veritas or the Control Panel on the MSL5000) and into the actual LTO Tape Drives does not actually cause any issue.
Thank you for your contributions so far.
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тАО07-19-2004 01:37 AM
тАО07-19-2004 01:37 AM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
http://seer.support.veritas.com/docs/190875.htm
Don't do tape robot operations through the operator panel when Veritas is in control of the library. I think you have to find the solution for your problem in the use of Backup exec. Also make sure you disable the removeable storage service
Leon
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тАО07-19-2004 08:39 PM
тАО07-19-2004 08:39 PM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
Thankyou very much for your helpful advice. I shall try the suggested resolution and update the thread with any feedback should the actions be unsuccessful.
Kind Regards
Nick De-Jesus
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тАО07-19-2005 02:05 PM
тАО07-19-2005 02:05 PM
Re: HP MSL5000 - Not Picking Up Tapes When Reinserted
The library would go offline after the removal of the tapes. Turned out it was the door when opened. There was no resolution but when I installed windows 2003 on the server the problem disappeared.