Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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HP MSL5000

John G McKenna
Occasional Visitor

HP MSL5000

Unloaded tape library and loaded replacement batch of tapes. Ran an inventory to check the tape names but most slots are now coming up as 'Updating'. Have shut Arcserve 12.0 services down and brought them up again. Powered off the tape library, to no avail. Have rebooted the server remotely but had no-one on-site to reboot the library at the same time. see attachment.
3 REPLIES
gregersenj
Honored Contributor

Re: HP MSL5000

To troulbeshoot if you have got a HW problem, on windows:
1. check the device manager. Do you see all devices.
2. Check the Eventlog for SCSI errors.
3. Stop all services for you're backup application.
Install (If not installed) Library & Tape Tools.
4. Run tests from LTT, Always run a scan on startup of LTT. Connectvity test, Inventory.
(Tests that write on the tape - Overwites!!)

Also the WEB interface on the Library controller, can be helpful (Used with care).

If you're hw turn out to workfine. A possible solution, is to reconfigure the HW in Arcserve.

cheers
/jag
John G McKenna
Occasional Visitor

Re: HP MSL5000

Thanks for your help - have found what it is - when the onsite guy loaded the library he forgot to check that the drives were empty. all slots are full of tapes so the drive has no-where to unload them to.
gregersenj
Honored Contributor

Re: HP MSL5000

:)

Have a nice weekend.