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HP Shurestore 4/40 Firmware Update failed

DTS_Herford
Occasional Advisor

HP Shurestore 4/40 Firmware Update failed

Hello,

I recently tried to update the firmware of a HP 4/40 Jukebox via HP LT&T. After the Jukebox has successfully downloaded the new firmware HP LT&T sets a timeout of 840 seconds for the Jukebox to become available again.
But after 840 seconds the Jukebox still lighted amber with no content on display.
After restart suggested by LT&T the jukebox wasn´t even recognized by scsi hba.

Is there any chance of getting this jukebox running again?

TIA

Stefan
10 REPLIES
DTS_Herford
Occasional Advisor

Re: HP Shurestore 4/40 Firmware Update failed

Hello,

i tried scanning with HP LT&T once again and it found the jukebox. The device is named "Download B 0.9"
LT&T ist working in restricted mode and tells the jukebox is on revision B0.9. I think this is the boot loader which has no valid firmware to boot. I tried to update to the new firmware, but the process fails after uploading the files. According to LT&T logs the update process fails due to I/O Errors.

I think there are some pending downloads to the jukebox which are blocking any new updates.

Any suggestions?
Torsten.
Acclaimed Contributor

Re: HP Shurestore 4/40 Firmware Update failed

What was the previous version?

Hope this helps!
Regards
Torsten.

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DTS_Herford
Occasional Advisor

Re: HP Shurestore 4/40 Firmware Update failed

If I remeber right the previous version was 1140, but I am not sure 100%
Torsten.
Acclaimed Contributor

Re: HP Shurestore 4/40 Firmware Update failed

two possible problems:

1) if you are on 1140 or earlier, you have to upgrade to 1220, then to the latest (LTT should IMHO tell you this).

2) Some of the older libs only have 4MB flash RAM - too less to store later firmware.

Pull out the controller board and check for one of these numbers:

C7200-89100 or C7200-89101

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Torsten.
Acclaimed Contributor

Re: HP Shurestore 4/40 Firmware Update failed

see also

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=34116&swItem=co-3035-13&prodNameId=18482&swEnvOID=1005&swLang=8&taskId=135&mode=4&idx=0


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
DTS_Herford
Occasional Advisor

Re: HP Shurestore 4/40 Firmware Update failed

I was upgrading the jukebox to 1220. I used the version for DLT jukeboxes.

I looked on the card for the code and found the following:

C7200-60001

So I assume that this is the card with 4 MB :-/
Torsten.
Acclaimed Contributor

Re: HP Shurestore 4/40 Firmware Update failed

Looks like this :-(

Try to install the 11xx version again:

ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/LTT_C7200-8000_1140.frm


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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DTS_Herford
Occasional Advisor

Re: HP Shurestore 4/40 Firmware Update failed

Thanks for this link! I will try to install the firmware.

In case the old download is still blocking the jukebox; Is there any possibility to "clean" the jukebox?
Torsten.
Acclaimed Contributor

Re: HP Shurestore 4/40 Firmware Update failed

The controller is now clean as can be - only the small loader from ROM is running and ready to receive new firmware.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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If you feel this was helpful please click the KUDOS! thumb below!   
DTS_Herford
Occasional Advisor

Re: HP Shurestore 4/40 Firmware Update failed

Hello Torsten,

it worked. The Jukebox is running fine again. Thanks for your quick help!

Two problems left now:
- I tried to access the RMC via browser. The browser displays some frames, but no content.

- I got this library used and don't know the password for the front panel to access Admin/Serivce menu. Ist there any posiblity to make a reset to the controller card?