Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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HP SureStore E 2/20 Ultrium Library HELP

Gustavo Souza Lima
Frequent Advisor

HP SureStore E 2/20 Ultrium Library HELP

I have a HP SureStore E 2/20 Library and I need to reset the admin password. I hearded to say it's needed to update the code from the library controller card. Well, where can I find this code???

Thank you
2 REPLIES
Luk Vandenbussche
Honored Contributor

Re: HP SureStore E 2/20 Ultrium Library HELP

Hi,

Here you find the manuals

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=179111&taskId=101&prodTypeId=12169&prodSeriesId=34115

Here you find hte firmwares

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=18469〈=en&cc=us&prodTypeId=12169&prodSeriesId=34115&taskId=135



PS : don't forget to submit points to the response to your threads
Torsten.
Acclaimed Contributor

Re: HP SureStore E 2/20 Ultrium Library HELP

Hi,

regarding the password reset:

If you cannot remember the password, you should call the HP service. They will provide you a temp password. Using this you can reset the password.

Hope this helps!
Regards
Torsten.

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