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тАО06-11-2002 05:56 AM
тАО06-11-2002 05:56 AM
HP SureStore E 6/60 LTO Tape Library
This Morning the library FAILS with a transport error. See attachement. I have checked that there is nothing in the path - every componenet in the picker is OK and moves.
However there does no seem to be power to this unit. When the "Calibrating" message appears nothing happens.
How do I establish what is Faulty? So that I can get the correct spares shipped into Ghana.
How can I go into "Service" mode to do more fault finding ?
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тАО06-11-2002 08:41 AM
тАО06-11-2002 08:41 AM
Re: HP SureStore E 6/60 LTO Tape Library
Have you the manuals? There should be a section on shutting down the unit, which you should do, and then power cycle it following the instructions.
As for parts and delivery, you'll have to contact HP on the specifics.
live free or die
harry
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тАО06-11-2002 09:52 AM
тАО06-11-2002 09:52 AM
Re: HP SureStore E 6/60 LTO Tape Library
first off, I would make sure that you upgrade to the latest revision of firmware for both the Ultrium drives and the Library controller. These are respecitively: E23V and 1.33.0. You can do this by installing HP Library and Tapetools on your Windows or HP-UX host. All downloads can be found here after selecting the unit you have: http://productfinder.support.hp.com/tps/ProductFinder?h_lang=en&h_tool=software&h_query=Surestore+4%2F40
Next, from the frontpanel of the library go into the administration menu, select tests and run the 'lateral movement test. You can select a number (1000 max) of loops you want to run the tests and let it run this test about 3000 times. (you can also select the option to run infinitely and let it run for 2 or 3 hours)
If the libary passes this test (all in all about 2,5 hours) then you should be ready to go.
If the library fails this test, swiftly call your local HP support office for support.
Hope this helps,
-Eric
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тАО06-11-2002 10:13 AM
тАО06-11-2002 10:13 AM
Re: HP SureStore E 6/60 LTO Tape Library
Thank you for the sugestions but unfortunately NONE of the tests will run. I have tried them all.
I have followed the manual in all respects - still no luck.
I am trying to get a responce from HP Support.
Brian
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тАО06-12-2002 02:42 PM
тАО06-12-2002 02:42 PM
Re: HP SureStore E 6/60 LTO Tape Library
http://www.hp.com/support/tapetools
There are several different possibilities, it may be easier to troubleshoot if you have access to the unit & are able to contact the support nearest you.
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тАО06-26-2002 12:18 PM
тАО06-26-2002 12:18 PM
Re: HP SureStore E 6/60 LTO Tape Library
If you can't get this to complete sucessfully, then you would need to replace the translate assembly.