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HP Ultrium Autoloader 1/9

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Nigel McGowan
Occasional Visitor

HP Ultrium Autoloader 1/9

We have C7747CB Ultium autoloader running under Netware5.1 ArcserveIT 6.6 Firmware versions Loader 2330 Drive E1AV

We downloaded latest HP_LTT for Netware: hp_ltt35sr2_nw.zip and installed as instructions.

When we try to view/upgrade the device in HP_LTT (NW) it lists as C7145 and shows as no firmware upgradable. There are two firmware files in the firmware directory.

Have we got wrong file? What firmware do we require?

TIA
13 REPLIES
David Ruska
Honored Contributor

Re: HP Ultrium Autoloader 1/9

Firmware is not bundled with the LTT install package to keep the size down (with the exception of two DDS firmware images needed for an embedded test).

If you go to the product support page for the 1/9 autoloader, you will find a firmware bundle under "downloads & drivers".

The journey IS the reward.

Re: HP Ultrium Autoloader 1/9

David,
I to am having the same problem.I use Netware 6.0 and downloaded file hp_ltt35sr2_nw.zip. I read your reply and
I have searched and searched and the only firm ware file I keep getting directed to is the file for LTT. Please can you give me link to firmware bundle ? I'm having major issues with my backups and don't know if it is the firmware that I need for fix.
Thanks,
Debra
David Ruska
Honored Contributor

Re: HP Ultrium Autoloader 1/9

You want to look under support for "Storae", "Tape Storage", "HP Autoloader", and then "HP Surestore Tape Autoloader 1/9 series".

Under "Download drivers and software" there is a Firmware bundle. Here' the link:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English+%28US%29&pnameOID=21927&prodSeriesId=34114&prodTypeId=12169&basePartNum=co583&locBasepartNum=co-3044-12&os=Microsoft+Windows+2000&tech=Firmware++Bundle
The journey IS the reward.

Re: HP Ultrium Autoloader 1/9

David,
Please forgive my ignorance but if my SureStore is attached to Netware 6.0 server, do I still use the firmware that the link you gave me points to ? It was for Windows.
Thanks,
Debra
David Ruska
Honored Contributor

Re: HP Ultrium Autoloader 1/9

Debra,

Fair question. Yes, I pointed to the zip file under the windows OS, as it doesn't appear that the firmware is published under the netware OS links.

The firmware files are independent of which OS you have. As long as you can unzip the firmware bundle you should be OK.

I can also point you to an ftp location for the individual files.

I'll research why we don't have the firmware listed under Netware.
The journey IS the reward.

Re: HP Ultrium Autoloader 1/9

David,
Thank you so much. It is confusing because I tried all day Friday to download files for Netware. Couldn't get the LTT to upgrade. I did look at Windows firmware but since tape drive is attached to Netware server I didn't even think about downloading Windows file. It could be a tad bit cleared. But I do appreciate you help and I will get going on this. If I have any more problems I will post again.
Thank you very much,
Debra
David Ruska
Honored Contributor
Solution

Re: HP Ultrium Autoloader 1/9

Just in case, you can also ftp the files from here:

ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware

The latest drive code is E3BR.
LTT_Ultrium_1-SCSI_E3BR_OEM2.frm

The latest autoloader code is 2710.
LTT_C7145_2710.frm
The journey IS the reward.

Re: HP Ultrium Autoloader 1/9

David,
I'm so sorry but I'm having a heck of a time with this upgrade. I selected the files you indicated as the ones to use. Attached is the errors or windows I get and nothing happens. I'm using the Remote Management Card from browser. Please tell what I'm doing wrong. I'm at my wits end.
Debra

Re: HP Ultrium Autoloader 1/9

David,
I'm so sorry but I'm having a heck of a time with this upgrade. I selected the files you indicated as the ones to use. Attached is the errors or windows I get and nothing happens. I'm using the Remote Management Card from browser. Please tell what I'm doing wrong. I'm at my wits end.
Debra
David Ruska
Honored Contributor

Re: HP Ultrium Autoloader 1/9

Debra,

I wasn't aware that you wanted to use the Remote Management Card, instead of the Library & Tape Tools diagnostic program. Is there a reason why you cannot run L&TT on your server?

The same firmware files do work with the RMC as well, however drive firmware updates were not supported until midway through the product life, and the version of firmware you have MAY not high enough. Thus, you may need to use LTT to get both the library and drive code updated from where you are at.

The problems you are having with the RMC may be related to the version of Java you are running. Since the surestore autoloaders have been discontinued for some time, there is no ongoing testing with newer versions of Java.
The journey IS the reward.
David Ruska
Honored Contributor

Re: HP Ultrium Autoloader 1/9

A correction to my previous message:

> Yes, I pointed to the zip file under the windows OS.

Actually the windows file is a self-extracting .exe. You would need to unpack it on a windows machine and then move it over to netware.

> I'll research why we don't have the firmware listed under Netware.

I was told the reason the firmware is not under the netware links most likely meant that HP had not released support for this product under that particular OS, altough its possible that it could have been added later, and the data base not updated.
The journey IS the reward.

Re: HP Ultrium Autoloader 1/9

Can someone please explain to me why I'm having such a hard time upgrading my firmware ? I finally found the right file and instructions. Now the error I get is I don't have the correct java or if I try it on another workstation where java is different I get the error firmware can't be downloaded with this version. Why is this so hard ? Are there other options ? I keep getting L&TT does not support this device when using L&TT.
I would appreciat any help.
Debra
Nigel McGowan
Occasional Visitor

Re: HP Ultrium Autoloader 1/9

Thanks for all your advice.

I downloaded the HP StorageWorks LT&T for Windows on Saturday. I retrieved one of the firmware files from the web downloads., however I did not get LTT_Ultrium_1-SCSI_E3BR_OEM2.frm (got that today).

I was successfull in updating one of the firmware files (LTT_C7145_2710.frm) from the server console; however to do it reliably had to down server and start it with minimal drivers/services.

Will do this second file as soon as I can get server down.

Thanks again for your help.