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To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
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How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Tolik1
Advisor

How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Hi,
How to clear the Drive Error log entries?
6 REPLIES
Curtis Ballard
Honored Contributor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Quantum does not provide a method for clearing the error log entries.
Tolik1
Advisor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

There is utility which does that, (some repair centres use it) but I do not know the name. Does anybody know the name?
Curtis Ballard
Honored Contributor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

True such a utility does exist but it is for authorized service providers only and should not be distributed. I should have said that Quantum does not provide a customer utility for that function.
Tolik1
Advisor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Thank you, what about translation of the error codes? What is the meaning of error A402, A501, A503 and etc? L&TT does not have info about it.
Curtis Ballard
Honored Contributor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Unfortunately the only document I have for decoding all of those events is marked Quantum confidential. We were given permission to help with specific events but not to distribute the entire document. That was part of the reason why L&TT doesn't fully decode those.

There may be something published on the internet now but I don't know of one.

Is there a specific event or a couple of events that concern you?
Tolik1
Advisor

Re: How to clear DLT/SDLT drive error log (last line in L&TT Support ticket)

Thank you for your response,
SDLT drives generates mostly A501/A503/A507 errors and DLT drives generates A401/A402 etc.