Inventory hangs at empty slot

[RemkoN]

When I perform an inventory, the job hangs whenever an empty slot is encountered. The inventory doesn't proceed with the next slot. No error messages.
The only thing I can do is cancel the inventory job.

If I fill up all the slots with tapes, there's no problmen.

Equipment:
- HP Storageworks 1/8 Ultrium 960 Tape Autoloader
- Symantec Backup Exec for Windows 11d

Anyone seen this before?

Thanks a lot!

[Marino Meloni_1 · Accepted solution]

You do not specify the model of your autoloader, we have several model of 1/8 autoloader.
If this is one with a barcode reader, I remember that in the past it happens that an empty slot took time for the unit to identify if it was a real empty slot or if there was a tape without barcode. Not sure now exactly the behavior, but was solved with new FW and/or with a sticker inside the slot, so that the Barcode reader could identify it as empty.
My suggestion is to wait more time and see if effectively the picker wait for a time out before to contine, also, be sure to have latest fw.
In case, you can collect a support tiket after the problem occur and attach here for a review

[RemkoN]

I've waited longer, and it works indeed.

(Had to wait almost 30 minutes when there's an empty slot. With all slots filled it only takes 10 minutes).

Thanks for your help!

[RemkoN]

The inventory takes (much) longer when there's an empty slot in the library.

In my case, I had to wait 30 minutes instead of only 10 minutes with full slots.