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тАО09-28-2009 08:38 AM
тАО09-28-2009 08:38 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
See:
http://support.microsoft.com/kb/932755
You should set the BusyRetryCount to at least 75 and higher wouldn't hurt. If you have that registry entry then there shouldn't be any problem with the most recent Storport drivers.
The failure your system is logging might be consistent with what would happen if that registry entry wasn't set as the OS could give up and abort the command without it ever getting sent out. I don't know exactly what the event log signature is for the failures caused by this registry entry not being set correctly.
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тАО09-29-2009 12:52 AM
тАО09-29-2009 12:52 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
I've check and there isn't a key at all for this. Perhaps I should create it?
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тАО09-29-2009 01:05 AM
тАО09-29-2009 01:05 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
When I rebooted the server the event log filled up with these messages:
Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 29/09/2009
Time: 3:00:00 AM
User: N/A
Computer: CANFP1
Description:
The driver detected a controller error on \Device\RaidPort1.
Data:
0000: 0f 00 18 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......├Г
0010: 00 00 13 31 00 00 00 00 ...1....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 0b 00 04 c0 .......├Г
0038: 00 00 00 00 00 00 00 00 ........
Event Type: Error
Event Source: PlugPlayManager
Event Category: None
Event ID: 12
Date: 29/09/2009
Time: 3:00:00 AM
User: N/A
Computer: CANFP1
Description:
The device 'Hewlett Packard LTO Ultrium-4 drive' (SCSI\Sequential&Ven_HP&Prod_Ultrium_4-SCSI&Rev_U52D\5&2f1e44f4&0&000500) disappeared from the system without first being prepared for removal.
Data:
0000: 00 00 00 00 ....
The drive is appearing and disappearing from Device Manager constantly.
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тАО09-29-2009 06:20 AM
тАО09-29-2009 06:20 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
The "BusyRetryCount" registry entry has to be created and then set to at least 75.
It sounds like things are getting worse. You are getting errors on boot up? Any of the known issues really should be infrequent and usually only during activity. If you are having errors during the boot phase that sounds like there must be some faulty hardware. I would be a bit suspicious of the SAS signal conditioner in the 1U enclosure. That is P/N 403721-002. Your CE should be aware of it.
If there is any way you could get a loaner standalone drive that would be a really interesting test.
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тАО09-29-2009 08:12 AM
тАО09-29-2009 08:12 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
I have installed hotfix KB957910, storport.sys version 4485, onto the other server I had the same issues with. I downgraded the StorageWorks 1760 firmware to U29D also. I've been able to run several successful backups using ARCserve.
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тАО09-29-2009 08:20 AM
тАО09-29-2009 08:20 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
SC44Ge FW 1.23.43.0, Driver 1.28.2.1
Ultrium 1760 FW U29D, Driver 1.0.5.2
Currently getting a throughput of 5600MB/minute.
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тАО09-29-2009 08:28 AM
тАО09-29-2009 08:28 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
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тАО09-29-2009 08:49 AM
тАО09-29-2009 08:49 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
I'm glad to hear that there has been some improvement.
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тАО09-30-2009 12:01 AM
тАО09-30-2009 12:01 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
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тАО09-30-2009 02:32 AM
тАО09-30-2009 02:32 AM
Re: LSI_SAS event ID 11 with SC44Ge and StorageWorks 1760 1U Rackmount
Event Type: Error
Event Source: Lsi_sas
Event Category: None
Event ID: 11
Date: 30/09/2009
Time: 1:53:41 AM
User: N/A
Computer: CANFP2
Description:
The driver detected a controller error on \Device\RaidPort1.
Data:
0000: 0f 00 18 00 01 00 68 00 ......h.
0008: 00 00 00 00 0b 00 04 c0 .......├Г
0010: 00 00 19 31 00 00 00 00 ...1....
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 0b 00 04 c0 .......├Г
0038: 00 00 00 00 00 00 00 00 ........
ARCserve seems to be quite happy to carry on though and I was able to restore a 100GB file.
We have an option to change the drive to a StorageWorks 1840 SAS. Would this model suffer from the same issue?
My boss is suggesting we should throw money at the problem now as we have not had a decent backup for so long.