LTT firmware downgrade

[David J. Kinsler]

I have a surestore 2/60 with 2 DLT8000 dirves. I have just purchased a spare drive as the lib. is not under contract. My problem is that this new drive firmware is at V088/OML3 while the others are at V086/OML3. I have sent 2 emails w/ support tickets attached requesting a password to lttna@hp.com and have not received a reply. Is there another method that I should be using to request a password?

[Torsten.]

Hi,

regarding support: use the standard way (phone, web, mail) to open a support call.
This mail address may not be official.
The support can give you a password for downgrade.

Anyway, your "new" drive is strange, because there was never a V088 for this box, AFAIR.

[David J. Kinsler]

Forgive me for sounding dumb, but what is the standard way? Since this isn't under contract. What phone number would I call?

[Torsten.]

It's different for each country, but I guess here you will find your number:

http://welcome.hp.com/country/us/en/contact_us.html

[Curtis Ballard]

A product support contract isn't required for password recovery or L&TT passwords so as the previous poster mentioned please use the phone numbers mentioned.

Thanks for mentioning that you used the email support process to request the password. It sounds like some clarification in the L&TT interface would help there. That process isn't as automatic as we would like and currently just sends in tickets to a mailbox that support is supposed to be able to access if you call in so there is already a ticket ready for them.