Library & Tape Tools error codes

[Az_7]

Hi,

Where can i find a list of what the error codes listed in the support ticket mean.

I have a client with a 1/8 autoloader with following errors listed in support ticket:

|__ 680d 09h 21m 25s Crit:0x0096 Library module error
||__ Return status: 128 (0x80)
||__ Global error code: 18 (0x12) Media removal prevented
||__ Module error code: 0 (0x00) No error
||__ Current command: 35 (0x23)


|__ 680d 09h 21m 14s Crit:0x006A HE: source element not ready
||__ Global error code: 132 (0x84) Source element not ready
||__ Module error code: 0 (0x00) No error
||__ Current command: 33 (0x21)


|__ 639d 02h 27m 26s Crit:0x0096 Library module error
||__ Return status: 128 (0x80)
||__ Global error code: 18 (0x12) Media removal prevented
||__ Module error code: 0 (0x00) No error
||__ Current command: 36 (0x24)


Thanx

[Torsten.]

You'll most likely find the codes in the hardware manual for your library.

[Jan de Witte_1]

Hi,

hope this is the information your looking for

See ....

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3319912&prodTypeId=12169&objectID=c00821126

Jan de Witte

[Az_7]

Hi Jan,

That is exactly the info im looking for. However client has G1 autoloader, & the link you posted refers to the G2. Are the codes the same for both models?

Ive been unable to find simalr doc for the G1.

[Curtis Ballard]

Those are a bit misleading. The "No Error" is really the important piece.

I can't say for certain where the old 1/8 error codes are documented but these are pretty simple.

Media removal prevented means that the application using the autoloader (often Windows RSM) has issued a command to lock the autoloader and removing media is not allowed. You have to go back to the host that locked the autoloader and unlock it. If you can't figure out how to do that you can remove the SCSI cable and power-cycle the autoloader to clear it.

The "Source element not ready" means that a move command was attempted that can't be done right now because the autoloader was busy doing something else and can't access that element right now.