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MSL 2024 robotic arm error

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kazim_1
Frequent Advisor

MSL 2024 robotic arm error

Hi All,

please share the procedure to upgrade the firmware MSL2024


BR
kazim
8 REPLIES
Torsten.
Acclaimed Contributor
Solution

Re: MSL 2024 robotic arm error

Your first choice should be LTT - http://www.hp.com/support/tapetools

Hope this helps!
Regards
Torsten.

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kazim_1
Frequent Advisor

Re: MSL 2024 robotic arm error

Hi, LTT not support MSL2024 advice for next

Best regards,
kazim
Torsten.
Acclaimed Contributor

Re: MSL 2024 robotic arm error

Of course LTT supports the MSL2024!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

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Torsten.
Acclaimed Contributor

Re: MSL 2024 robotic arm error

Other possibilities are the web frontend, USB or even FTP - see the Users guide.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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hvhari
HPE Pro

Re: MSL 2024 robotic arm error

LTT does support MSL 2024. What is the error you get ? Did you try using the Guided troubleshooting available for MSL in HP Business Support Center website ?

http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-905&h_lang=en&h_cc=us&h_product=12169&h_audience=smb&h_client=s-h-e010-1&h_audiencerestrict=true〈=en&cc=us
Regards,
Hari

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kazim_1
Frequent Advisor

Re: MSL 2024 robotic arm error

Robotic arm error

B2 03

I have update the firmware MSL2024 ver 3.0 to 5

and tape 1840fc firmware H31 to H61 through Command view MSL


but is still

L&TT not show MSL 2024, warranty is expired.

kazim
hvhari
HPE Pro

Re: MSL 2024 robotic arm error

It could be a Hardware issue than firmware. You should be able to explore more under guided troubleshooting link above (section - Can't detect library and/or drive )
Regards,
Hari

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SUBHAJIT KHANBARMAN_1
Respected Contributor

Re: MSL 2024 robotic arm error

As per the error code B2 03 please find the following,

Error B2 - Communication to robot from library controller failed

03 - Error motor initialization

Solution: * Update library firmware to the latest version
* Power-cycle the unit and retry the operation


Have you power cycled the unit after the firmware upgrade?

If still issue persists log a call with HP.