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MSL 6030 Tape Library Problems with Windows 2003

Navaneeda Kumar
Frequent Advisor

MSL 6030 Tape Library Problems with Windows 2003

Hi,

We are facing a problem with HP MSL 6030 storage drive - (MSL6030 1-dr, Ultrium 460, FC, RM Library)

This drive is connected with MSA 1000 2/8 San Switch and connnected to the DL 380 G4 server.
From the server we are not able to see the tape drive. We upgraded the firmware for the MSL 6030 Tape drive.But still it is not getting listed in the Windows - DL 380 G4 server.Its getting listed some times and when we restart the server but goes and not showing in Device manager of Windows 2003.

Connectivity Details.

From MSL 6030 Tape drive Fibre channnel is conncted to the one port of 2/8 SAN Switch. from 2/8 San switch one FC cable is conncted to the Server FC card.

Attached the Connectivity Diagram for the reference.

Is anyone can give some solution to resolve this issue ??

Thanks,
Navaneet

14 REPLIES
Luk Vandenbussche
Honored Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi,

Did you add a mapping to your NSR?

Otherwise

http://IP-NSR
Select Mappings in main menu
Select Edit / View to see the maps
Navaneeda Kumar
Frequent Advisor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi,

NSR Mapping is there already.

This is a working setup and we have not done any changes.
Last 10 days before this problem happens and we restarted the MSL 6030. MSA 1000 and DL Server,, this problem get resolved after restarting.

Now the same problem happening again.

Is any solutions for this?

Thanks
Marino Meloni_1
Honored Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003


You said that some time you cannot see the drive, so I suppose you always see the robotic controller?

I cannot see from your diagram that there is a terminator on your parallel scsi bus, be sure to have one.

Also could you collect and attach here the NSR report in mthl(single file html) format? reading in may give some hints

marino
Navaneeda Kumar
Frequent Advisor

Re: MSL 6030 Tape Library Problems with Windows 2003

HI,

Attached the NSR Report for your reference.
Waiting for the reply from your side.

Thanks,
Navaneet
avik
Valued Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

Navaneeda Kumar
Frequent Advisor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi,

i am attaching all the required event logs.
Waiting for the reply from your side.

Thanks,
Navaneet
Marino Meloni_1
Honored Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

There are errors reported on the NSR logs refered to scsi id 1, the Router cannot talk to the drive, and error 08 00 is reported this mean Logical Unit Communication Failure.

Now I do not have a full vision of your NSR setting, because you collected only a part of the report, (eventualy to collect all the data, log with brouwser to NSRip-address then on the left hand menu, select report, it will open a new windows, with all the info. save it as .mthl (single file html in Internet explorer)
For what I can see you also have a old FW on the NSR.

first step will be to upgrade NSR fw
then check cable and terminator on the back of the library
then, collect a full report as described before, in it I will see if the drive is up or down

Marino
Navaneeda Kumar
Frequent Advisor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi,

Pls find the attached Event log files for your reference.

Thanks,
Navaneet
JorgeIzq
Occasional Visitor

Re: MSL 6030 Tape Library Problems with Windows 2003

Have you updated your HBA driver last days??
what HBA have you got? (Emulex or Qlogic?)
can you see the robotic or the NSR from tour server?
A veces la solucion al problema mas complejo radica en la opcion mas simple
Marino Meloni_1
Honored Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi Navaneet,

you send again the same data as before, I would like to see the mapping and configuration of your NRS.
To collect these logs, you have to connect the lan cable to the NSR, open a brouwser windows, then type the ip address of the NSR (you can see it via serial cable is you do not know)
when you see the main page of the webserver from the NSR, you will see on the left menu there is the possibility to select "report'.
click on this menu, and save it

marino
V.Manoharan
Valued Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hi Navaneet,
Could you give up try reconfiguring.

1. Save the existing NSR configuration

2.In ports menu --> FC port: change the following.
Discovery mode : auto discouvery
Default Map :Auto assigned map

2. In mapping Menu set Map to Auto assigned.

3. Save the configuration and restart the NSR/Library.

4. check whether devices are sensed from OS point of view.

regards
V.Manoharan
Rajanikant
Trusted Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

can you give me the exact part number of your MSL 6030
Regards

Raj

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The Spartan
Trusted Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

Hey Navneet,

1. Check for the compatibility of the HBA card.
www.hp.com/go/ebs
refer to compatibility matrix. Such issues are seen if you are not using a compatible card

2. Update BIOS, PSP and Fmware of the HBA

3. Install latest driver from hp.com

I strongly believe step1 should solve...
If you are keen to win, you should be willing to lose.
The Spartan
Trusted Contributor

Re: MSL 6030 Tape Library Problems with Windows 2003

You may like to look at this -

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=PSD_OT050906_CW01&jumpid=reg_R1002_USEN

Let us know any updates.
If you are keen to win, you should be willing to lose.