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MSL 6060 Drive Fetch Failure

Christhian J. Chamba P.
Occasional Advisor

MSL 6060 Drive Fetch Failure

I have 2 MSL 6060 each one of them with 2 drives LTO3 in mode Master - Slave

Every certain time the Master Library show me the next error:

Fault Code:3013(soft)
Drive fetch failure

In order to correct the error I made the following thing:
* maintenance preventive of the library
* cleaning of each drive using cleaning cartridges
* change of drive

but erro to me continues show me

¿What actions I must follow to correct the error?

P.D: My english is not good
8 REPLIES
Satish M.S.
Valued Contributor

Re: MSL 6060 Drive Fetch Failure

Christhian:
A similar issue was quoted a few weeks back. Kindly click on the below link for the solution

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=981956

Thanks

Satish

Sameer_Nirmal
Honored Contributor

Re: MSL 6060 Drive Fetch Failure

Hi,

Refer the following link from "Solutions from HP experts - HP StorageWorks MSL library" for problem resolution steps.

http://h41206.www4.hp.com/webapps/IV3/node.iv?locale=en_us&prodSeriesId=316040&node=prodITRC%2FDE_HW_STORAGE_MSL_EN_01_E%2FN1%7C1%7C15%7C1%7C4&prodTypeId=12169&serverId=1#src
Marino Meloni_1
Honored Contributor

Re: MSL 6060 Drive Fetch Failure

Be sure to have latest FW,

recalibrate the library
run vertical calibration
run test
marino
Christhian J. Chamba P.
Occasional Advisor

Re: MSL 6060 Drive Fetch Failure

Yes, I have the next firmware
* In the library the firmware is 0513
* In the drives the firmware is G25W

How I recalibrate the library?
How I run vertical calibration?

Chris
Satish M.S.
Valued Contributor

Re: MSL 6060 Drive Fetch Failure

Christhian:

To perform a vertical recalibration, please click on the following link

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c00023643&jumpid=reg_R1002_USEN

Document Title: HP StorageWorks MSL5000 and MSL6000 Series Tape Libraries - Using Diagnostic Support Tools

Alternatively, go to www.hp.com and in the search bar, type in the Document #: c00023643. This should bring the required document

Do let us know the results,

Thanks

Satish
curtisk_1
Advisor

Re: MSL 6060 Drive Fetch Failure

Hi,

Just for info we have been experiencing intermittant issues with our Tape Library.

On a number of occasions now we have seen the below error

Fault Code:3013(soft)
Drive fetch failure

The only way we have been able to clear this error is by rebooting the library and manually unloading the tape.

The information on our tape library is as follows:

Firmware = 5.13
MSL 6060 / LTO2
DP 5.10
SAN Attached - HPUX

I'm going to do some more tests and will update with any progress.

I'll also raise a case on this and update as well.

Regards

Kevin
curtisk_1
Advisor

Re: MSL 6060 Drive Fetch Failure

Ok, We have performed the Vertical Calibration but the Drive Fetch error has occured again.

The only way we can currently work around this is to Abort the Backup within the Data Protector software and then power the tape library down and back on.

Once this has been done we then perform a Barcode Scan on the tapes and then run a test backup and all seems to be ok.

This normally last about 1 week until the drive fetch error occurs again.

I'll keep you updated with my progress.
David Ruska
Honored Contributor

Re: MSL 6060 Drive Fetch Failure

Curtis K (and others),

Please see this similar forum thread:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=981956

I recommend downgrading to 5.07 until the new firmware (likely 5.16) is released in April.

- hp engineering -
The journey IS the reward.