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MSL4048 tape library error

Fabian Briseño
Esteemed Contributor

MSL4048 tape library error

Hello guys.
Has anyone experienced this error ?
O.S.: 11.23
Server: rx2660

LIB/ERR <80 97 81 31 > HE: sled outside range Return status


thanks for your help.
Knowledge is power.
14 REPLIES
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

I found the user guide for MSL4048 tape library.

It's telling me to run the wellness test.

Has anybody runned this test ???
Knowledge is power.
Torsten.
Acclaimed Contributor

Re: MSL4048 tape library error

I would install LTT from http://www.hp.com/service/tapetools and run an assessment test, pull a serviceticket. But this could be a mechanical problem = broken hardware.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Guesmi_1
Occasional Visitor

Re: MSL4048 tape library error

Hello
ara there any error code? normaly if there are any hardware issue are usually related with an error code on the ocp.
if not so, you must instal the L&TT and generate the support ticket and put it here for analyse it.
Regards
Torsten.
Acclaimed Contributor

Re: MSL4048 tape library error

Sorry, wrong link.

http://www.hp.com/support/tapetools

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Efrain Valencia
Valued Contributor

Re: MSL4048 tape library error

I'd try removing the magazines (and tape drives if needed) and search for obstructions inside the library.

If you can get us the Error Code displayed on the OCP of the library that would be great :)
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

Hello.
Let me run LTT and get you more info.

As always thanks for your help.
Knowledge is power.
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

I ran LTT diagnostics, here are the results:

- Test 'LTO Drive Assessment test' started on device 'HP Ultrium 4-SCSI' at address '12.0.0[1-6/0/4/1/0/4/0.2.9.255.0.0.0]'
- Operations Log
- executing LTO Drive Assessment Test...
- checking tape load ...
- analyzing device data...
- updating device writeback data...
-
- erasing ...
- soft unload ...
- loading ...
- writing wrap 4 ...
- writing bottom wrap ...
- writing top wrap ...
- writing wrap 1 ...
- soft unload ...
- loading ...
- erasing ...
- rewinding ...
- Test passed with warnings
- Analysis Results
- LTO Drive Assessment Test, version V25.10.2009
- Test run: Fri Dec 4 09:21:11 2009
- Drive serial number: HUE0907654
- Data Cartridge Information:
- Vendor: HP
- Format: LTO-4
- Serial Number: 1040979496
- Barcode: DWX115L4
- ANALYSIS OF HISTORICAL INFORMATION (from drive logs):
- version: V15.10.2009
- Firmware rev H49W is out-of-date for Ultrium 4-SCSI as of Thu May 21 19:00:00 2009; update to rev H58W.
- Rule 19:
- The current Fibre Channel configuration is likely to be limiting the performance of the drive.
- Please check that your HBA is the correct type for the drive and that the cabling is good.
- The SCSI configuration referenced is the one for which device analysis was run and/or the support ticket was pulled.
- If this is not via your backup server then you may not have an issue.
- There were 19 rules checked.
- Device Analysis has checked the historical information and warnings have been reported.
- RESULTS OF TESTS ON THIS DRIVE
- [Please note: the operations performed by this overwrite test will NOT be
- reflected in the Support Ticket usage/health information.]
- Amount of data requiredâ test option : Default
Knowledge is power.
Curtis Ballard
Honored Contributor

Re: MSL4048 tape library error

That error means that the robot assembly was outside the expected range after a move was requested. Most of the time a recalibrate will fix that and it doesn't mean there is any hardware problem but the magazines should be pulled and checked for all the tapes properly inserted and easy to pick/place tapes in the slot. Usually it's some temporary resistance that causes the robot to not move to the expected location.

The wellness test will run a calibrate and then check all the worst case slots to make certain the library has full range of motion. If you don't run the wellness test the library automatically runs a new calibrate when the next move command comes in and likely will complete the next move.

The drive assessment test doesn't tell us anything interesting as this error is not related to a drive problem.
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

Curtis thanks a lot for your input.

How do I run this wellnes test ???

Knowledge is power.
Curtis Ballard
Honored Contributor

Re: MSL4048 tape library error

It's available in the front panel under Support -> Run Tests

Select "Test" and down arrow to get to Wellness.

If you aren't at the library you can run "Demo" from the web interface but that won't always get the worst case slots. Wellness requires tapes in specific locations (the four corners) so it's only on the front panel where a user can import tapes if necessary.
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

Hello curtis.
Im already in the wellnes test screen
options.

1. number of cycles 1, is this ok ?

2. Drive1

Tnaks for the help

Knowledge is power.
Curtis Ballard
Honored Contributor

Re: MSL4048 tape library error

1 cycle is fine but I like to run 10 just to make certain there isn't some transient that won't happen on the first cycle.
Fabian Briseño
Esteemed Contributor

Re: MSL4048 tape library error

Hello curtis.

How long does this test take (aprox)??

Knowledge is power.
Ganz
Trusted Contributor

Re: MSL4048 tape library error

Hi Fabian. The wellness test takes about 15 mins per cycle.