MSL5000 No response

[Binubaby]

Hi Forum
Problem with MSL5000 Tape Library No response or activity.
Front Panel GUI No Display (but there is a back light), No response from the network port, or Serial Port.
L&TT, MSLutil failed to connect to the Library
Any similer or related problems, please reply
Thanks
Binu

[Luk Vandenbussche]

Is the power switch in the back on.

If it is, I think your power supply is defective.

Contact HP to replace it if you have a support contract

[Uli Böhm]

Check the PowerSupply of the Library, sounds that the problem occurs from there. Check the unit without the drives and disconnect the cables/terminator from the library.

[Binubaby]

Hello
Thanks for the reply..
Backside switch is ON and Powersupply LED is lit and Green
I have tried disconnecting the drives SCSI cables etc result is same
Mediachanger (Robotic)LED is ON (red)
Is there is any chance I can suspect the Library controller card since there is no activity in the network and serial ports ?

Binu

[Uli Böhm]

When you remove the library controller card, could you please verify if any pins on the CardCage / Backplane Assembly are bent or twisted. Seems CardCage/ backplane assembly and/or your library controller are defect. But it´s mysterious that the display is dark, control panel module could be affected too.

[Binubaby]

Hi Uli
Its really wired, I have checked the pins and all looks okay
I have noticed that If I am powering ON the Library by removing the Library Conroller card out, the state of the Library is same, No response at all, May be you are right the backplane also BAD! but in this situation how to proceed???
Binu

[Uli Böhm]

It´s time to call HP, hopefully it is a warrenty case.

[Binubaby]

Library Controller was faulty

Thanks