Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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MSL5000 No response

Binubaby
Frequent Advisor

MSL5000 No response

Hi Forum
Problem with MSL5000 Tape Library No response or activity.
Front Panel GUI No Display (but there is a back light), No response from the network port, or Serial Port.
L&TT, MSLutil failed to connect to the Library
Any similer or related problems, please reply
Thanks
Binu
BB
7 REPLIES
Luk Vandenbussche
Honored Contributor

Re: MSL5000 No response

Is the power switch in the back on.

If it is, I think your power supply is defective.

Contact HP to replace it if you have a support contract
Uli Böhm
Frequent Advisor

Re: MSL5000 No response

Check the PowerSupply of the Library, sounds that the problem occurs from there. Check the unit without the drives and disconnect the cables/terminator from the library.
Binubaby
Frequent Advisor

Re: MSL5000 No response

Hello
Thanks for the reply..
Backside switch is ON and Powersupply LED is lit and Green
I have tried disconnecting the drives SCSI cables etc result is same
Mediachanger (Robotic)LED is ON (red)
Is there is any chance I can suspect the Library controller card since there is no activity in the network and serial ports ?

Binu
BB
Uli Böhm
Frequent Advisor

Re: MSL5000 No response

When you remove the library controller card, could you please verify if any pins on the CardCage / Backplane Assembly are bent or twisted. Seems CardCage/ backplane assembly and/or your library controller are defect. But it´s mysterious that the display is dark, control panel module could be affected too.
Binubaby
Frequent Advisor

Re: MSL5000 No response

Hi Uli
Its really wired, I have checked the pins and all looks okay
I have noticed that If I am powering ON the Library by removing the Library Conroller card out, the state of the Library is same, No response at all, May be you are right the backplane also BAD! but in this situation how to proceed???
Binu
BB
Uli Böhm
Frequent Advisor

Re: MSL5000 No response

It´s time to call HP, hopefully it is a warrenty case.
Binubaby
Frequent Advisor

Re: MSL5000 No response

Library Controller was faulty

Thanks
BB