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MSL5000 unsafe removal of device

SCSI Error
Regular Advisor

MSL5000 unsafe removal of device

Hi,

I have MSL5026 connected in windows 2000.

Everytime I change tapes a message will pop-up

"Unsafe Removal of Device" and once I have change tapes in the library I need to rescan again devices in order the library to work again.

Can you please help how to deal with this without having rescan devices everytime I change tapes in the library.

Change tapes meaning opening the library and pull -out used tapes and replaced with new ones for backup.
12 REPLIES
Torsten.
Acclaimed Contributor

Re: MSL5000 unsafe removal of device

Do you power off the library while doing this?

Hope this helps!
Regards
Torsten.

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SCSI Error
Regular Advisor

Re: MSL5000 unsafe removal of device

No, library is already powered up.
Víctor Cespón
Honored Contributor

Re: MSL5000 unsafe removal of device

Opening a magazine should not make the the drives dissapear.

Library connected through SCSI or fiber?

Could be a problem with the library controller or the SCSI bus. You can run some tests on the library controller using HP Library and Tape tools.
Rob Leadbeater
Honored Contributor

Re: MSL5000 unsafe removal of device

Hi,

At some point a drive has probably been replaced without following the correct procedures...

You need to select the relevant options from the front panel before pulling a drive, or you get the unsafe removal error.

I need to dig out the manual for how to get round it...

Cheers,

Rob
Torsten.
Acclaimed Contributor

Re: MSL5000 unsafe removal of device

BTW, what is the firmware version of your library?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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SCSI Error
Regular Advisor

Re: MSL5000 unsafe removal of device

@vcespon - it is connected via SCSI
SCSI Error
Regular Advisor

Re: MSL5000 unsafe removal of device

@Torsten - I cannot confirm the firmware versionf or now. Is there any specific firmware level that solves this issue?
Torsten.
Acclaimed Contributor

Re: MSL5000 unsafe removal of device

I don't want to read all the release notes from the beginning to see if I can find a fix for this or not, but I can tell you if you need to upgrade or not. The latest version is 520.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
SCSI Error
Regular Advisor

Re: MSL5000 unsafe removal of device

Hi,

Saw this notes. Not sure how related it is. Isnt' the unsafe removal of device is normal to windows with MSL5026 library? I'm not really sure the behavior of Windows 2000 when connected to MSL5026



NetBackup Supports Microsoftâ s Plug-N-Play Support for
Windows

NetBackup 6.0 can be used with Windows Plug-N-Play tape and medium changer class
drivers and the Storport driver.
Without this feature, if non Plug-N-Play class drivers are being used, an unsafe device
removal event will make the tape drive or medium changer unusable until a reboot. This
feature, first introduced in NetBackup 5.0 MP2 and 5.1 MP1, enables NetBackup to use
Plug-N-Play class drivers, which enables NetBackup to recover (using error recovery)
from an unsafe device removal event and continue with reading or writing the tape, or
controlling the robotic library.
Rob Leadbeater
Honored Contributor

Re: MSL5000 unsafe removal of device

Can you confirm where the message pops up...

On the library itself, or in Windows ?

If the latter, ignore my previous comments.

Cheers,
Rob
SCSI Error
Regular Advisor

Re: MSL5000 unsafe removal of device

"unsafe removal of device" message is in Windows
hazim younan_1
Occasional Visitor

Re: MSL5000 unsafe removal of device

I have got a defect drive. and I have replace it.
i had to choose reconfigure the drive via the control panel in the library. then it works great.