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тАО03-31-2004 04:18 PM
тАО03-31-2004 04:18 PM
Re: MSL5026 Hangs
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тАО04-05-2004 02:18 AM
тАО04-05-2004 02:18 AM
Re: MSL5026 Hangs
If you can call HP, open a support case, and request that they escalate this to the engineering team, that will help raise the priority to have this looked at.
http://welcome.hp.com/country/us/en/contact_us.html
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тАО04-05-2004 09:30 AM
тАО04-05-2004 09:30 AM
Re: MSL5026 Hangs
I do have it logged using the above Case #.
Are you suggesting I log a new case?
rick
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тАО04-07-2004 12:58 AM
тАО04-07-2004 12:58 AM
Re: MSL5026 Hangs
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тАО04-08-2004 01:03 AM
тАО04-08-2004 01:03 AM
Re: MSL5026 Hangs
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тАО04-21-2004 08:31 PM
тАО04-21-2004 08:31 PM
Re: MSL5026 Hangs
After reading your problem above, I will unplug the network cable tonight and see whether the problem goes away.
Rick: Is there any update from the HP engineers about this yet??
PS. We also having problems with jetdirect cards failing on HP4100N printers (four so far). The jetdirect cards are not detected by the printer anymore and have to be replaced with a new one. Only recently happened from about 1-2 months ago. Being a University environment, we do have a lot of virii/worms infections and network scanning happening and that could be the cause of it, since we had similar problems durind the Code Red outbreak with HP4000 jetdirect cards doing memory dumps until a firmware update fixed it.
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тАО04-22-2004 01:47 AM
тАО04-22-2004 01:47 AM
Re: MSL5026 Hangs
BTW, I know JetDirect cards would lock up for the old CodeRed. Basically, anything with a web server these days will probably turn out to be crippled by someone's web attacks (IMHO), unless you are using a high-class server. Of course, in embedded devices like print servers and library controllers, they use pretty simple ones... :(
I don't know about your specific problem, but you should make sure you have the latest F/W for them just in case they have figured it out.
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тАО04-22-2004 01:50 AM
тАО04-22-2004 01:50 AM
Re: MSL5026 Hangs
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тАО04-22-2004 10:05 PM
тАО04-22-2004 10:05 PM
Re: MSL5026 Hangs
I have unplugged the network cable and it seems like the problem is gone.
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тАО04-23-2004 05:25 AM
тАО04-23-2004 05:25 AM
Re: MSL5026 Hangs
Engineering has told me they have taken this issue to the vendor. They have a similar escalation from another customer for which they are working on collecting traces to help debug the problem.
Phillip/Jorgen,
Are you MSLs also on the open internet, or are they behind a corporate firewall?