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тАО04-23-2004 05:45 AM
тАО04-23-2004 05:45 AM
Re: MSL5026 Hangs
If you could send your contract info to ltt_team@hp.com (and mention this thread), I'd like to contact you get some more information on your configurations to see what is common with the hangs.
Thanks,
Dave Ruska
HP Engineering Manager
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тАО04-24-2004 05:12 PM
тАО04-24-2004 05:12 PM
Re: MSL5026 Hangs
Our MSL5026 unit is not behind a corporate firewall. We have some ports blocked at the network boundary.
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тАО04-29-2004 05:35 AM
тАО04-29-2004 05:35 AM
Re: MSL5026 Hangs
The library engineering team has been able to workaround this problem at one site by making the following change:
* Using MSLUTIL, change the level 1 and level 2 passwords so they are no longer the defaults ("1" & "2").
Please let me know if this also resolves your problems (at least temporarily). The engineering team is still trying to capture a network trace at a site where the problem occurs, to determine the real root cause.
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тАО04-29-2004 05:58 AM
тАО04-29-2004 05:58 AM
Re: MSL5026 Hangs
rick
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тАО04-29-2004 06:03 AM
тАО04-29-2004 06:03 AM
Re: MSL5026 Hangs
Has HP support been working with you on any other possible causes and solutions?
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тАО04-29-2004 06:05 AM
тАО04-29-2004 06:05 AM
Re: MSL5026 Hangs
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тАО04-29-2004 12:15 PM
тАО04-29-2004 12:15 PM
Re: MSL5026 Hangs
Update: Since disabling the network interface, the backup unit has worked flawlessly or over a week now.
Phillip.
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тАО04-29-2004 12:52 PM
тАО04-29-2004 12:52 PM
Re: MSL5026 Hangs
I could turn mine on to see if they can capture a trace, but can the trace survive a reboot? Once it locks up, I have to power cycle it before anyone would be able to connect and try and transfer the trace file...
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тАО04-29-2004 03:44 PM
тАО04-29-2004 03:44 PM
Re: MSL5026 Hangs
Phillip, I have your email address, so I'll contact you about getting a case logged with the support center. Having multiple customers with the same problem logged might help get the priority of this raised with the engineering team.
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тАО05-06-2004 07:06 AM
тАО05-06-2004 07:06 AM
Re: MSL5026 Hangs
If you can provide me with your contact information (send it to ltt_team@hp.com), I can work with you to have your problem logged to ensure the solution we identify will also resolve your issues.
We are in the process of sending an engineering team to one of the other sites to collect network traces.
Thanks in advance,
Dave Ruska
HP Product Engineering Team