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To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
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MSL5026 Tape Library

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Robert de Groot
Occasional Visitor

MSL5026 Tape Library

Please help,
How can one open the magazine doors of this unit when it is powered off.
The head is jammed on a tape and therefore I can not reboot it nor open the magazine doors.
Thanks.
There is no such thing as a stupid question.
3 REPLIES
Mike Naime
Honored Contributor

Re: MSL5026 Tape Library

Contact your friendly neighborhood Field Service Rep. Warantee repair should cover this.

warranty
1 year parts exchange, one year on-site next day service warranty

OR...

Get a Screwdriver, and void your warranty. The choice is yours.
VMS SAN mechanic
Kurt Beyers.
Honored Contributor

Re: MSL5026 Tape Library

Robert,

Switch the power of the library OFF and ON again.

Open a call at HP if this doesn't fix the issue. It is a recent library, so there still should be a HP Care Pack for the library.

Kurt
Leon Rosier
Respected Contributor
Solution

Re: MSL5026 Tape Library

Switch of the library.
When you look closely, you see a tiny hole below the doors. You can insert a paperclip in there to manualy open the door. Remove one of the magazins and see if you can get the stuck tape out. Do NOT try to move the robot since this is blocked. If you can not resolve the problem this way, call service.

Leon