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тАО10-19-2006 12:54 AM
тАО10-19-2006 12:54 AM
MSL5030 New Tape Barcode not Recognized
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тАО10-19-2006 02:14 AM
тАО10-19-2006 02:14 AM
Re: MSL5030 New Tape Barcode not Recognized
This could be Backup Exec mis-interpreting the barcode information from the library. You can load a utility like L&TT to check what the library is reading, independantly of you backup software.
L&TT for Netware is a free download from here:
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=261315&prodTypeId=12169&prodSeriesId=254838&swLang=8&taskId=135&swEnvOID=1064
Barcode length/left or right justification/check digit - can be set on the library. Barcode rules can be set under Backup Exec. Standard HP barcode for Ultrium should have 6 alphanumeric characters with the suffix L1 (as yours seem to have). There should also be two barcodes on the label - one with 'low definition' along the whole length of the label - and one in 'high definition' which is about half the length of the label.
Hope this helps
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тАО10-19-2006 03:12 AM
тАО10-19-2006 03:12 AM
Re: MSL5030 New Tape Barcode not Recognized
Go to status and then simply put your mouse cursor over one of the tapes in a slot. A little pop up window will display the bar code.
If the bar code displyed is correct, I'd look at the backup software.
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тАО10-19-2006 03:32 AM
тАО10-19-2006 03:32 AM
Re: MSL5030 New Tape Barcode not Recognized
If i hover over the tapes in the web interface the message "no barcode" appears for all tapes.
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тАО10-19-2006 03:38 AM
тАО10-19-2006 03:38 AM
Re: MSL5030 New Tape Barcode not Recognized
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тАО10-19-2006 03:51 AM
тАО10-19-2006 03:51 AM
Re: MSL5030 New Tape Barcode not Recognized
Maybe you got a batch of bad labels. You didn't put them on crooked or upside down of something like that. Did you :)
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тАО10-22-2006 03:29 AM
тАО10-22-2006 03:29 AM
Re: MSL5030 New Tape Barcode not Recognized
Yes, i put the barcode labels (stickers from HP) on right. No mistakes there. ;)
If have heard from a HP engineer that Backup Exec can overwrite the barcode settings from the library. Can this be the problem? If so how can i resolve it. I see no option in BE to correct this.
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тАО10-22-2006 08:53 PM
тАО10-22-2006 08:53 PM
Re: MSL5030 New Tape Barcode not Recognized
If the library Front panel shows black squares when there is a barcode label on the media it *HAS* to be a problem with the library or labels - nothing to do with Backup exec. I've attached a picture of what the barcode for Ultrium should look like - if yours look like this - I suggest you get your friendly CE to run the onboard barcode diagnostic tests, and replace the reader if required.
But the MSL library has to read the serial number barcode (printed on a label inside the unit) when it powers-up, and if it can't do this it usually gives an error message - you haven't mentioned that this is happening, which tells me that the reader is probably OK, and your labels are faulty in some way.
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тАО10-22-2006 10:09 PM
тАО10-22-2006 10:09 PM
Re: MSL5030 New Tape Barcode not Recognized
If i reboot the library an the robot does his scan of the tapes and library barcodes, i get a error:
Fault code: 3032 (soft)
Chassis S/N Character count is not correct.
If have looked for the error condition in the manual but it does not come with a solution. Is my robot arm or barcode-scanner defect?
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тАО10-22-2006 10:39 PM
тАО10-22-2006 10:39 PM
Re: MSL5030 New Tape Barcode not Recognized
Barcode label size - 8 characters
Barcode label alignment - left align
Check digit - disabled
Barcode reader - retries enabled
If your settings are the same - then it looks like you have a faulty barcode scanner. As a last resort it is possible to reset the library configuration to default settings - but then you will lose all the other settings like IP addresses/SCSI ID's etc, so this is a "no-going-back" action.
If you are suspicious that the scanner is faulty, I strongly suggest you log a fault call and get an engineer to take a look at it.
Rich