MSL5060 Job Failure Cataloging

[Mark Winnie]

W2K, Fiber, latest versions, Insight manager running:

Each time I run a catalog on a DLT tape it returns job failure. System event log states, it times out.

The device, \Device\Scsi\CPQKGPSA1, did not respond within the timeout period.

Anyone have an idea to this problem?

[clay bowman · Accepted solution]

I would reapply the HBA drivers, that should correct the problem.

[clay bowman]

Here's the link to the drivers:http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=327010&locale=en_US&taskId=135&prodTypeId=12169&prodSeriesId=327008&swEnvOID=1005

[Mark Winnie]

Thanks I did reapply the HBA drivers, disabled the Insight Mgr and increased the HP Agent to 30 minutes verse default of 2. Then I used SDLT tapes verse DLT (read only) tapes. This allowed a back up and catalog.

Any thoughts on why this happened?

[David Ruska]

Mark,

There are some known problems with the Insight Management Agents polling library devices connected to a SAN. Disabling the "fibre array information" service recommended.

Which "HP Agent" are you referring to that you changed from 2 minutes to 30 minutes?