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MSL6000 problem

Georges_7
Trusted Contributor

MSL6000 problem

hi guys,

when starting the MSL 6000 (1 drive and 30 slots) i was checking the status, it take lot of time during the "drive chekcing" and then i gives me an error (fault code 3013 drive fetch failure) and then it gives me the same error when trying to fetch cartridges...

what could be my problem???

any help will be very appreciated

Regards,
7 REPLIES
Claudio Ruzza_1
Valued Contributor

Re: MSL6000 problem

Can you provide any further detail about the configuration?
SCSI attached?
SAN?
LTT Installed? test results?

Let us know
Claudio
Joseph Loo
Honored Contributor

Re: MSL6000 problem

hi georges,

refer to this doc:

http://www2.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000081065203
search for fault code, 3013 in the webpage.

regards.
what you do not see does not mean you should not believe
Georges_7
Trusted Contributor

Re: MSL6000 problem

hi guys...

when trying to cheeck drive status from the panel i got the following message:

"detailed drive info is unavailable since drive is not installed"

by the way i'm using Data Protector, and once i suceeded to scan a media, the next time the media could not be unloaded, and even from the panel i can't unload the media!!!
any help will be very appreciated...

Regards,
David Ruska
Honored Contributor

Re: MSL6000 problem

It does sound like the library is having communication issues to the drive.

Have you tried the suggestions in the document Joseph referenced for fault code 3013?

You should find similar info in the msl troubleshooting tree: http://www.hp.com/support/msltstree

Was this unit working fine and then started to have issues, or is a new install or did something change (e.g. the drive was installed or replaced)?
The journey IS the reward.
Georges_7
Trusted Contributor

Re: MSL6000 problem

again,

how could i Deactivate the drive using the LCD touch display maintenance menu and then Reseat the drive ?

yes i found this error and trying the suggestions

Regards,

David Ruska
Honored Contributor

Re: MSL6000 problem

Georges,

If you use the troubleshooting tree link, it actually has many GUI screenshots to explain the actions.

To deactive the drive, it says:
Home -> Menu -> Maintenance -> Replace Drive -> Deactivate Drive)
The journey IS the reward.
Georges_7
Trusted Contributor

Re: MSL6000 problem

thx guys i think i have a hardware failure