- Community Home
- >
- Storage
- >
- Data Protection and Retention
- >
- StoreEver Tape Storage
- >
- MSL6030: LTO2 drive failed after firmware upgrade
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-27-2007 10:42 PM
тАО02-27-2007 10:42 PM
MSL6030: LTO2 drive failed after firmware upgrade
I'm having a problem with one of our LTO2 drives.
MSL6030 with 2 Ultrium2 drives + NSR E1200.
I downloaded the latest version of LTT, plus the latest firmwares, and proceeded to update
the library and drives. We've been upgrading firmwares in our SAN, and only the library had
outdated firmware.
I tried to go to FW version 0520 for the MSL, and F68W for the drives.
The firmware upgrades went well for both the library and the 1st drive, but the second drive
failed. After that, the drive was marked as "missing" from the MSL, and it didn't show up on the NSR's SCSI bus. I Rebooted the library, but to no avail. After some time, and a few reboots later, i managed to communicate with the drive: it was showing problems, such as not having a serial number, but i did manage to pull out a LTT support ticket, which i am attaching.
I tried using LTT to re-flash the drive's firmware, but it didn't work.
Trying to re-flash the drive, without going through LTT / Windows / FC would be my next step, but i've been searching HP's site for a version of the firmware which i can use with the MSL's ftp / web update facility, and i haven't been able to find any.
This drive has barelly been used, so i'm a little reluctant to call HP Support, because they will probably swap this drive for another one which might not be in such a good shape.
I would apreciate your input on this issue, specifically, i'd like to know if you think it's a good idea to try to re-flash the drive. Also, to do so, i will need the correct firmware, and instructions on how to do the ftp flash (will i need a password?)
update: i tried to use LTT to get a support ticket for the whole MSL, but i was once again unable to communicate with the faulty drive. I did get the ticket, but with no info regarding that drive. So i am attaching two support tickets, one for the faulty drive (st_20070225_001213.lzt) and one for
the whole MSL, but without info on that drive (st_20070227_194350_3G42LRP6CE.lzt)
Thanks in advance for all the help you can spare.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-28-2007 03:55 AM
тАО02-28-2007 03:55 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
in the support ticket your "faulty" drive is complaining about a needed power cycle.
Try to power cycle the library and check again.
But if your drive is really damaged there is nothing you can do...
Hope this helps!
Regards
Torsten.
__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.
__________________________________________________
No support by private messages. Please ask the forum!
If you feel this was helpful please click the KUDOS! thumb below!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-28-2007 09:45 AM
тАО02-28-2007 09:45 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
if this do not clear the problem, then the other info in the log: "Rule Description : EEPROM calibration errors" can be the cause of the problem. I suggest you then to try again to flash the drive firmware, using LTT via SAN, but be sure to stop any backup activity, and be sure there is no polling from other host, like TUR from W2k3 server, or insigh agent polling drives.
if you are not sure, you can try to connect the drive directly to a scsi HBA in a pc or a server, and flash the firmware directly from there.
If the procedure do not recover, you can ask to replace the drive at HP, without any reluctancy because the drives that are used for replacement are like new one.
marino
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-01-2007 12:26 AM
тАО03-01-2007 12:26 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
I tried to re-flash the firmware, using ltt, but with no success, immediately after the process starts, it ends with a Firmware update FAILED! message.
This drive is reported as being at F68W (latest) firmware level. If i try to re-flash it with an older firmware, the exact same thing happens.
I know that i would have to use a factory password to flash a drive with an older firmware than the one it is currently at. Is is possible that the same applies to re-flashing the drive with the same firmware it is currently at?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-01-2007 02:38 AM
тАО03-01-2007 02:38 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
if you want to try downgrade the FW, you can call hp and ask for a temporary factory password, this allow you to downgrade the fw for testing prurpose
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-01-2007 04:33 AM
тАО03-01-2007 04:33 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
Password valid 20 days from 02/28/2007
(Remove ('') for password use)
Attached is the previous firmware for your tape drive LTO2, version: F59W
Try with this one
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО03-07-2007 09:52 PM
тАО03-07-2007 09:52 PM
Re: MSL6030: LTO2 drive failed after firmware upgrade
I have called HP Support, who replaced the drive.
All is fine, now, drive shows 100% life remaining.
Thanks to all that helped, points assigned.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО04-13-2007 08:22 AM
тАО04-13-2007 08:22 AM
Re: MSL6030: LTO2 drive failed after firmware upgrade
case it sounds like the flash has been corrupted and you will need to replace the drive.