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MSL6060 Fault Code: 3xxx (Hard)

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Arman Obosyan
Frequent Advisor

MSL6060 Fault Code: 3xxx (Hard)

Hello,

Every 2-3 days the MSL6060 stucks, on the screen error messages is
Fault Code: 3100 (Hard) Picker Jammed, sometimes
Fault Code: 3105 (Hard) Picker Jammed 5 and
Fault Code: 3115 (Hard) Picker Retraction Jam

I performed instruction from HP StorageWorks MSL6000 series tape library user guide, FSC/ERP: 3100, 3105, 3115, then everything is working fine, after several days of work, the situation is repeated, again and again...

Backup software is Symantec Veritas NetBackup 6.5MR3

Hardware is HP MSL6060 (firmware 5.20) with two HP Ultrium 4-SCSI (firmware B45W) and e1200-320 4G (firmware 5.9.3d)

I read about some similar problems the sad about downgrading firmware version on HP MSL6060
I would like to clarify if this applies to my problem too, if necessary I can send LTT generated info.

Thanks,
Arman Obosyan
6 REPLIES
Arman Obosyan
Frequent Advisor

Re: MSL6060 Fault Code: 3xxx (Hard)

Folks аny suggest, comments?
Torsten.
Acclaimed Contributor
Solution

Re: MSL6060 Fault Code: 3xxx (Hard)

This could be a picker related hardware problem, but first I would check if all tapes are properly inserted into the magazines.

Then you can watch if the picker always hangs in the same position.

Hope this helps!
Regards
Torsten.

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Arman Obosyan
Frequent Advisor

Re: MSL6060 Fault Code: 3xxx (Hard)

Hello, thanks for reply
All Tapers are properly inserted into the magazines, picker always stuck in different places, even when tapes are in drive
cnb
Honored Contributor

Re: MSL6060 Fault Code: 3xxx (Hard)

You could try to run the barcode calibration and diagnostic tests via the front panel to see if it clears up. If it still jams intermittently, could be a picker, power supply or library controller hardware issue.
Arman Obosyan
Frequent Advisor

Re: MSL6060 Fault Code: 3xxx (Hard)

Already calibrate everything :(

Re: MSL6060 Fault Code: 3xxx (Hard)

Hi, stop Veritas's services, and run HP's tool LTT (Library and Tape Tools) there you can realize diverse tests and identify mas easily the problem.

Regards