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Need ASC and ASCQ codes for MSL 6000

George Sokolowsky
Occasional Visitor

Need ASC and ASCQ codes for MSL 6000

Backup Express is a certified product for HP/Compaq's MSL 6000 library. A customer is having problems opening the library.

Low level interogation of the elements of the library indicate the following for slots 0,1,and 29:

slots:
0. accessible(1) abnormal(1) full(1) ASC(83)ASCQ(9) Label(),src_addr(65535), errno(0x8)

1. accessible(1) abnormal(1) full(1) ASC(83) ASCQ(9) Label(),src_addr(65535), errno(0x8)
--- 2 -28 report OK condition ---
29. accessible(1) abnormal(1) full(1) ASC(83) ASCQ(9) Label(), src_addr(65535), errno(0x8)

--

We believe this is causing a return error to our driver and we need to know how to resolve this. Other hardware vendors publish this information, however a review of HPs documentation provides none of this low level error detail we need to resolve this.

Thanks,

George Sokolowsky
Backup Express Technical Support
gsokolowsky@syncsort.com
4 REPLIES
David Ruska
Honored Contributor

Re: Need ASC and ASCQ codes for MSL 6000

Since Backup Express is included in the EBS matrix, you should have a technical contact in our EBS team that can provide you with the SCSI specifications for the MSL library. The SCSI manual is not published eternally.

Are the ASC/ASCQs listed in hex?

0x83, 0x09 = No barcode label detected
The journey IS the reward.
Michael Schulte zur Sur
Honored Contributor

Re: Need ASC and ASCQ codes for MSL 6000

Hi David,

as can be seen by the 0x08, the rest of the values are not hex!

Hi George,

I have been looking for the codes, could only find something general:
http://www.tu-darmstadt.de/hrz/tsm/doku/books/messages/html/anrc0028.htm

If the values are compatible, then it points to a problem with loading/unloading.

but David probably can tell more about it.

greetings,

Michael

David Ruska
Honored Contributor

Re: Need ASC and ASCQ codes for MSL 6000


> as can be seen by the 0x08, the rest of the values are not hex!

I try not to make any assumptions (e.g. maybe two different folks added to the print routine). That's why I asked:-)

The decimal combination doesn't exist. These are the closest:

53h 00h MEDIA LOAD OR EJECT FAILED
53h 02h MEDIUM REMOVAL PREVENTED

This is the "master" list of standard ASC/ASCQs we usually reference:
http://www.t10.org/lists/asc-num.htm

(note: they are listed in hex). The only 83 (dec) is the same 0x53/0x00 listed above.

If you could provide me the whole sense data (i.e. all of the bytes), and the firmware revision of the library, I can go back to the engineering team.

Also, is their an FC router in the loop? Occasionally sense data can actually be coming from the router.
The journey IS the reward.
George Sokolowsky
Occasional Visitor

Re: Need ASC and ASCQ codes for MSL 6000

Customer elected to go with a different library. Did not wish to pursue.

Please close this issue - Thanks, George