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To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
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Not sure if device or controller error on MSL6000

IanH
Occasional Contributor

Not sure if device or controller error on MSL6000

We are currently having issues with our tape drives and i'm not sure if its a controller or the device. It started the other day with one drive becoming inactive and the following error in the event logs:

The driver detected a controller error on \Device\Scsi\ql23001.

When using the UMA utility... instead of a prompt, I get an I/O device error... as shown:

C:\Program Files\OmniBack\bin>uma -ioctl scsi2:0:0:1 -barcode
*** PROGRAM: UMA VERSION: HP OpenView Storage Data Protector A.05.50

*** (c) Copyright Hewlett-Packard Company 2004
*** License is restricted for use with licensed
*** HP OpenView Storage Data Protector products.

[Critical] From: UMA@sanback "(unnamed)" Time: 10/11/2006 9:14:20 AM [90:59] sanback : scsi2:0:0:1
Cannot open exchanger control device ([1117] The request could not be performed because of an I/O device error. )

I'd like to be sure that its the controller before lodging a support call. Are there any tests i can run to confirm this issue... thanks in advance

-ianh
1 REPLY
Luk Vandenbussche
Honored Contributor

Re: Not sure if device or controller error on MSL6000

Hi,

You to http://IP-MSL

Try if you can move tapes here.