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Problem with Removable Storage Management and DAT72 Tape

Bevan
Occasional Visitor

Problem with Removable Storage Management and DAT72 Tape

I have a HP DAT72x6 SCSI tape drive running in a HP ML370 G3, with Server 2003SE. The HP Storage Works LTT software recognizes all slots in the 6 tape magazine and can perform an erase on each tape. But when I open Removable Storage in Computer Management,and look in the Free Media Pool, Slot 0 is not recognized. Only 5 tapes are shown instead of 6(all other pools are empty). I have tried replacing the tapes but the problem persists. Occasionally a message asks for an offline tape to be inserted but I have no idea which tape this is. Thanks in advance for any suggestions.
PS: I tried asking for help on the Tech Net forum and got fobbed off with blah blah blah Storage Works third party blah blah blah. Which is annoying as the tapes are recognized OK in Storage Works LTT.