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Problems using hp L&TT 3.5 to update MSL5026

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Andrew Riley
Occasional Advisor

Problems using hp L&TT 3.5 to update MSL5026

I'm trying to update the firmware of an MSL5026 library with SDLT drives.

The server I'm running is using Windows 2003 Server SP1.

When I run Library and Tape Tools and begin scanning for devices it finds several devices connected to server but never finishes the scan and so I never get to the page where I can update firmware and such.

A window pops up that says an I/O operation is taking a long time to complete and gives some info such as how long it has waited and what the max wait time is.

Thing is, I've let it keep running for quite a while, to the point that the current wait time is 3000+ seconds but the max time was only 180 seconds.

I've tried to manually input the addresses of the devices but L&TT seems to freeze when I do that.
15 REPLIES
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Andrew,

Is the library SAN connected or SCSI connected?

Did you shut down our back application services and is windows RSM disabled?
The journey IS the reward.
Andrew Riley
Occasional Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

The library is SAN connected and the backup app is disabled as well as RSM.

I see that that library is detected by L&TT but detection never ends ( the little indicator bar just keeps going )

thanks
andrew
David Ruska
Honored Contributor
Solution

Re: Problems using hp L&TT 3.5 to update MSL5026


Which driver are you using for your FC HBA? There were some LTT issues with the Storport driver used with a few HBAs.

I'll have to check if a fix was relesed. Are you on LTT 3.5 SR3?
The journey IS the reward.
Andrew Riley
Occasional Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

AH, I am using the storport driver for an Emulex 9802. I can try switching to the miniport version.

L&TT 3.5 SR3 is the version i'm using as well.
clay bowman
Frequent Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

If you do get it working, I wouldn't upgrade the firmware past v430. I upgraded to 507 twice and both times I ended up getting a password from tech support to downgrade it.
Andrew Riley
Occasional Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

Mostly I'm looking to upgrade the tape FW. They aren't consistent between the two drives in the unit. What's the problem with 507?
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Clay, we would be interested in hearing what issues you had with 5.07 firmware. If you want to email ltt_team@hp.com to my attention, we can look into it.

FYI, there is a 5.12 version of firmware available, but we have removed it from the web when a few customers had issues with the units continuously rebooting after the update. Engineering has found a problem that happens only on a small number of units. The root cause has been found, and a new version (>5.12) will be forthcoming.
The journey IS the reward.
clay bowman
Frequent Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

I was getting error messages on my library display, I think it was sending false messages to the robot arm. Make sure you stop all of your backup services prior to launching L&TT
Andrew Riley
Occasional Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

Seems that switching to the miniPort driver instead of the StorPort did the trick.

Upgrading FW as I type.

Thanks a bunch.

Just out of curiousity are there any plans to support StorPort in the future?

thanks
andrew
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Thanks Clay. Do you recall what the FSC codes or messages where?

If you could send us a support ticket for the library (to ltt_team) we can investigate further.
The journey IS the reward.
Andrew Riley
Occasional Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

Switching for the StorPort FC driver to miniPort did the trick.
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Andrew, glad changing drivers resolved it.

FYI, here's some info from the release notes of SR3, which made storport support better, but there is still some known issues:

OS Support:
Added support for Windows StorPort driver (see NSR issue below)

StorPort bus device scan hangs if there is an Network Storage Router (NSR) on the bus and the NSR driver has been installed. This is caused by the NSR driver using the null.sys reference which causes requests to the NSR being lost. The workaround is to use an alternative driver which is currently being evaluated by the NSR team.
The journey IS the reward.
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Clay wrote:
> I wouldn't upgrade the firmware past v430.

> I upgraded to 507 twice and both times I ended up getting a password from tech support to downgrade it.

The 5.07 firmware had an issue with the learning alorigthm can caused robotic problems in certain units.

That issue should be resolved in the 5.13 fimware revision that should be published fairly soon.
The journey IS the reward.
clay bowman
Frequent Advisor

Re: Problems using hp L&TT 3.5 to update MSL5026

Perfect David this is the type of feedback we all need. I could have sent you some L&TT's but I like the response from you.I would give you points, but I didn't start the thread.

Clay
David Ruska
Honored Contributor

Re: Problems using hp L&TT 3.5 to update MSL5026

Clay, glad the info helps. We just published the 5.13 firmware this afternoon. It's available in LTT "Get files from web", and should be on the web for manual download in a day or so.

Here's the changes from 5.07 to 5.13:

BugFix:
Fixed a firmware update issue in 5.12 firmware that caused a small number of units to reboot continuously

BugFix:
Added a fix for retrieving firmware from the web via the web-based remote management interface

BugFix:
Changed behavior between the Ultrium drives and robotics to prevent getting in a "tug-of-war" state

BugFix:
Fixed a potential pass-through jam

BugFix:
Fixed status message to display, "The Drive Cleaning operation completed with an error" when Drive Cleaning Operation requested from the web remote management interface with an expired cleaning cartridge (it previously displayed, "The Drive Cleaning operation has completed successfully")

BugFix:
Fixed issue with the Ultrium drive firmware update on the web remote management interface for some firmware images

Enhancement:
Added "Sequential Autoloader" mode to permit sequential operation when there are gaps between occupied magazine slots

Enhancement:
Modified Sequential Split mode for 10U products so each magazine is allocated to one of the four drives

Enhancement:
Forced reporting that a barcode is installed in the standard SCSI Inquiry response for the partition controller cards.

Enhancement:
Ultrium 960 drives are locked to the SCSI Ultra 160 speed on hot-plug capable MSL 6000 libraries on the non-hot-plug/integrated chassis models they will be able to run at the SCSI Ultra 320 speed. On MSL 5000 libraries, they will run at the SCSI Ultra 80 speed.

Enhancement:
Enhanced the algorithm for putting a tape in a slot to ensure the picker releases the media

Enhancement:
Prevents potential jams at the Ultrium slot 14 by changing the algorithm for stowing a cartridge

Enhancement:
Improved calibration algorithms

Enhancement:
Protects the shuttle ribbon cable by changing the robot behavior after a pass-through stow operation.

Enhancement:
Will now post messages on the front panel when the end of a sequential operation is detected

Enhancement:
Prevents firmware downgrades below library firmware 5.07 for non-hot-plug/integrated chassis versions of the library

Enhancement:
Uses HP power-up screen and HP logo in the help button

Enhancement:
Status message will now display "The Drive Cleaning operation completed successfully" when Clean Drive is requested from the GUI with a good cleaning cartridge (previously there was no display)

Enhancement:
Determines magazine generation (legacy or new modeled design) on the first fetch from a magazine so all subsequent fetch and stow operation are perfectly centered

Enhancement:
Inserted an "Integrated Chassis" line on the web remote management interface to identify the non-hot-plug/integrated chassis models

Enhancement:
Display the current cart cycle and drive cycle counts for the Drive Cycle Test requested from the web remote management interface


The journey IS the reward.