Problems with HP Storage works 1/8 Ultrium 448 Tape Autoloader

[Dratas]

Hello,

i have purchased HP Storage works 1/8 Ultrium 448 Tape Autoloader, but i have problems with it. Problem is that win2k3 server in device manager recognize as only as tape drives, but he must regonize to as medium changer device. Because OS don't reconize as medium changer, my symantec backup exec 11d don't see a robotic library. I have downloaded firmware upgrade from this location http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=327382&prodNameId=501413&swEnvOID=1005&swLang=13&mode=2&taskId=135&swItem=co-13352-18
Any idea's?

[PP BIJU KRISHNAN]

Download and install the latest driver release for the existing version of Backup Exec

http://www.support.veritas.com/menu_ddProduct_BEWNT.htm

Refer this technote from symantec for addl information.

http://seer.support.veritas.com/docs/237047.htm

Kindly assign some points to this solution if it works.

[Dratas]

I tray with symantec backup driver's, same thing, OS dont see Ultrium 448 as medium changer. I dont know, but if i understand correctly, i os dont detect medium changer, symantec backup dont see robotic library.

[Torsten.]

Check the settings in the menu "Setting library behaviors" - the setting must not be "Sequential mode".

Refer to the user manual.

[Dratas]

I don't realy understand where to search fo "setting library behaviors"?

[Torsten.]

See chapter "Autoloader operating modes" in
http://h20000.www2.hp.com/bc/docs/support/SupportManual/c00411112/c00411112.pdf

[Torsten. · Accepted solution]

Check this too (same manual):

"LUN scanning
The HP StorageWorks 1/8 Ultrium 960, Ultrium 448 and Ultrium 232 Tape Autoloaders and the
DLT VS80 Tape Autoloader use a single SCSI ID and dual LUNs to control the tape drive (LUN 0)
and autoloader robotic (LUN 1). These models require an HBA that supports LUN scanning. If it is
not enabled, your host system will not scan beyond LUN 0 and will fail to discover the library. It
will just see the tape drive.
Some HBAs, such as RAID controllers, do not support LUN scanning. Refer to the EBS matrix at
http://www.hp.com/go/ebs for the most up-to-date SCSI HBA compatibility information."

[Dratas]

I lucked for "setting library behaviors", my device is setup for automatic.

[Torsten.]

Did you check the last post?

[Dratas]

Yes i have checked last post, but in HBA matrix i can't find my SCSI & RAID controller (Smart array 6i). And i dont know how to enable (if it's possible) LUN scanning.