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тАО11-12-2002 05:44 AM
тАО11-12-2002 05:44 AM
Quantum DLT8000 keeps reporting errors
After contacting HP Support we were recommended to install and run HP Libray & Tape Tools which we did. During the process we updated firmware as recommended.
After this, most of the tapes were readable again (some were actually defective), but often the jobs were aborted due to an I/0 error.
This happens all the time now.
When we are running an inventory on the tapes in the loader each tape reports the following error in the Event Viewer three times:
dlttape-VRTS
The driver detected a controller error on \Device\Tape0.
Sometimes this error occurs when a job is about to start:
Storage device "QUANTUM 1" reported an error on a request to rewind the media.
Error reported:
The request could not be performed because of an I/O device error.
Since this problem occured we can no longer run the HP Loader & Tape Tool. The program stops responding after a while during the tests. We have made sure all services for the backup software is stopped, as well as Distributed File Service and Removable Storage.
The backup software is Backup Exec 8.5 which works fine with another tape drive we have borrowed while troubleshooting.
Any help is appreciated.
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тАО11-12-2002 08:56 AM
тАО11-12-2002 08:56 AM
Re: Quantum DLT8000 keeps reporting errors
Eugeny
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тАО11-12-2002 09:49 AM
тАО11-12-2002 09:49 AM
Re: Quantum DLT8000 keeps reporting errors
Ted
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тАО11-13-2002 03:49 AM
тАО11-13-2002 03:49 AM
Re: Quantum DLT8000 keeps reporting errors
It used to be the only unit but since the problems have persisted we have an extra drive that is connected in a chain to the Loader.
Nothing was changed, added or removed when it first started reporting errors. Since then we have updated the firmware.
When I looked at the log files from HP Loader & Tape Tool (found them after all) there seemed to be errors suggesting it is hardware related.
The Loaders warranty is still valid so I guess we should just send it to HP?
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тАО11-13-2002 04:10 AM
тАО11-13-2002 04:10 AM
Re: Quantum DLT8000 keeps reporting errors
Eugeny
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тАО02-06-2003 08:51 AM
тАО02-06-2003 08:51 AM
Re: Quantum DLT8000 keeps reporting errors
Mine did this after upgrading to V080 FW...
I downgraded to V015 (old) and it worked fine. I found that the only tapes my particular DLT8000 likes are HP, Maxell, and Fuji's. It hates Imations with a passion, wont even load em.
Thanks
Greg