SAp800 and lto4 sas ext, not supported by "arc serve"

[Marco Astegiano]

hi,

i have one problem, after install sa p800 with sas ext lto4 my "arc serve" not recognize the tape, after contact support CA i send me the compatibily list for this tape and specify only sas controller for the connectivity, the sas3080x-hp, but this controller is pci-x and older and my server is dl360g5 with pci-e, in the brand hp i found the controller sc44ge, this controller have chipset 3080 lsi?

someone has encountered the same problem?

thank's

[TTr]

According to the P800 tape support,

http://h18004.www1.hp.com/products/quickspecs/12616_div/12616_div.html

the LTO4 ext SAS drive is supported.

Does your OS see the drive? If yes then your problem is with arcserve and not with the SAS controller.

[TTr]

Also in

http://www.hp.com/products1/storage/compatibility/tapebackup/ThirdParty/index.html#SAS

the HP SC44Ge is a PCIe SAS HBA that is officially recommended by HP.

[Curtis Ballard]

The P800 is supported with that drive and should work fine but some early P800 cards require a firmware update and the two ports on the card behave differently so you might try moving your drive to the other port if it isn't seen on the first one. I don't know of any issues with the drive on either port but I do know that they are different so it's worth trying both.