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тАО04-15-2007 08:53 PM
тАО04-15-2007 08:53 PM
StorageWorks Ultrium 232 External Tape Drive
Data Backup Express and Windows Backup don't work either. From Device Manager, Windows detected the drive but under Library of Removable Storage, the LTO was disabled.
Event Viewer shown the below error:-
the driver detected a controller error on \device\scsi\symmpi2
Anyone can provide help to resolve this problem?
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тАО04-16-2007 06:20 PM
тАО04-16-2007 06:20 PM
Re: StorageWorks Ultrium 232 External Tape Drive
The LTO is attached to HP Proliant DL380 running Windows Server 2003 Standard Edition.
I tried using LTT, LTT detected the drive but when I click on the drive, an error will pop up therefore I am unable to do further test or update the firmware.
Please HELP!!
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тАО04-16-2007 08:58 PM
тАО04-16-2007 08:58 PM
Re: StorageWorks Ultrium 232 External Tape Drive
This may be a cabling, HBA, termination issue. Have you checked all that? Make sure you've got a supported config at http://www.hp.com/go/connect.
What error do you get from LTT? You could attatch the EventLog.ltt file from the LTT directory for us to look at if you like.
Richard (LTT team).
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тАО04-16-2007 09:15 PM
тАО04-16-2007 09:15 PM
Re: StorageWorks Ultrium 232 External Tape Drive
Attached files for your reference:-
error.png - error message on LTT
EventLog.ltt - log file from LTT
LTT_ToolStatus_2.txt - LTT reporting report
I will read thru the url you provided to understand about cabling, HBA and termination issues.
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тАО04-17-2007 02:13 AM
тАО04-17-2007 02:13 AM
Re: StorageWorks Ultrium 232 External Tape Drive
Check your cable and terminators.The other devices connected on the same scsi controller is working fine.Once we faced the same problem after changing the cable the issue was closed.
Khanna
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тАО04-17-2007 01:09 PM
тАО04-17-2007 01:09 PM
Re: StorageWorks Ultrium 232 External Tape Drive
I managed to resolve the problem.
Credit to you guys!
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тАО04-17-2007 07:41 PM
тАО04-17-2007 07:41 PM
Re: StorageWorks Ultrium 232 External Tape Drive
It's not a bad idea to pull a support ticket once in a while just to read the device analysis output (from drive health) as that will catch any occasional SCSI parity errors as well as anything else we can find wrong.
You can even use it to measure the quality of your backup - catridge->health->data on tape gives you a margin figure and one word summary.
Glad you're sorted.
Richard.