Storageworks tape library

[Manny7]

Hi guys

I need some help with a stalled operation. I moved a tape from an existing slot to the mail slot and its still moving it.. days later :)
The msg on the storageworks display shows 'moving from slot to mail slot.. '

Any help would be much appreciated.
Thanx

[Torsten.]

Can you imaging how many different libraries are out there? Come back with more details please. IMHO this sounds like a mechanical problem.

[Manny7]

Type: HP StorageWorks MSL6030

I think u'r right. It still does all the backups scheduled through Symantec backup Exec (8.0) so the software side is fine. The LCD on the autoloader is stuck on the msg 'moving from slot 14 to mail slot'. So it's most probably a fault with the robotic arm?

Thanx 4 the help :)

[Torsten.]

First action: power cycle

Then inspect it through the window.
Is it working now? A reset is sometimes really helpful.
If not, use LTT and pull a support ticket for detailed status information.

http://www.hp.com/support/tapetools

[Manny7]

thats so easy it makes me feel silly.. jst a restart!!? lol. silly damn robotic arms..

Thanx Torsten.. owe u a beer

[Torsten.]

Does it work now?

Some problems (internal communication, timeouts ...) can be solved by a re-initialization - power cycle.
With some luck this helps.

Well, it is a mechanical unit - moving parts may cause strange problems.

BTW, please read this too:

http://forums1.itrc.hp.com/service/forums/helptips.do?#33