Storage Boards Cleanup
To make it easier to find information about HPE Storage products and solutions, we are doing spring cleaning. This includes consolidation of some older boards, and a simpler structure that more accurately reflects how people use HPE Storage.
Tape Libraries and Drives
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Sure Store DAT 24 - not loading media

Gabriele Adrian
Occasional Contributor

Sure Store DAT 24 - not loading media

I have a SURE STORE DAT 24 tape drive, it is not loading the data anymore, I cleaned it , I used a brand new tape, no luck,
anything else I can try, before I buy a new one.
Thanks
4 REPLIES
Eugeny Brychkov
Honored Contributor

Re: Sure Store DAT 24 - not loading media

Try HP LTT http://h18006.www1.hp.com/products/storageworks/ltt/index.html
You're not clear: can you load tape cartridge into the drive? If yes, then is your problem that drive can not read tape?
How often did you clean drive?
Eugeny
Gabriele Adrian
Occasional Contributor

Re: Sure Store DAT 24 - not loading media

I can not load the tape, it tries to load, but it says, loading media, but nothing happens, and after a few hours or the next day I click abort and after a long time, the tape comes out.( I use Backup Exec software for the scheduling) I cleaned it a few times.
Eugeny Brychkov
Honored Contributor

Re: Sure Store DAT 24 - not loading media

Sounds like drive loads tape but backup application can not understand if it's loaded or not. Did you try power cycling server and drive? Did you try LTT tests?
Eugeny
Bob_196
Trusted Contributor

Re: Sure Store DAT 24 - not loading media

Download L&TT and run the Device Analysis Test - in the Analysis results it will give you a better idea at what is happening with the drive. Your firmware may be out-of-date.

http://h18004.www1.hp.com/products/storageworks/ltt/compatibility.html