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07-15-2002 04:09 AM
07-15-2002 04:09 AM
SureStore 24x8 autoloader - drive issue
Hello all,
I have the C1557A SureStore 24x6 DDS3 autoloader with NT 4.0 Server. This has worked fine for a long time but has suddenly failed. Symptoms are:
- can only eject mag with a forced eject.
- No error indication on the LCD or LEDs
- L&TT is not able to run diagnostics on the autoloader's drive. When I scan the bus, the error "Library at not reporting ready status (I/O Exception (Sense Key: 4; Sense Code 0x4004)) May impact drive search.".
- L&TT hangs up when I try to exercise the tape handling.
- L&TT reports that tapes "may be sticking" and recommends using the forced eject, but eject & reload does not solve the problem. On inserting the mag, the tapes are checked as usual. Tapes are quite new (<3 months old)
- cannot load or unload tapes using front panel buttons
- cannot select a tape using the front panel
Any suggestions are welcome!
Thanks,
Alastair Gregory
I have the C1557A SureStore 24x6 DDS3 autoloader with NT 4.0 Server. This has worked fine for a long time but has suddenly failed. Symptoms are:
- can only eject mag with a forced eject.
- No error indication on the LCD or LEDs
- L&TT is not able to run diagnostics on the autoloader's drive. When I scan the bus, the error "Library at not reporting ready status (I/O Exception (Sense Key: 4; Sense Code 0x4004)) May impact drive search.".
- L&TT hangs up when I try to exercise the tape handling.
- L&TT reports that tapes "may be sticking" and recommends using the forced eject, but eject & reload does not solve the problem. On inserting the mag, the tapes are checked as usual. Tapes are quite new (<3 months old)
- cannot load or unload tapes using front panel buttons
- cannot select a tape using the front panel
Any suggestions are welcome!
Thanks,
Alastair Gregory
1 REPLY 1
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07-15-2002 05:54 AM
07-15-2002 05:54 AM
Re: SureStore 24x8 autoloader - drive issue
Hello,
Most probably it is a drive problem, which needs replacing, but it could also be a transport problem.
If it is under warranty, contact HP to have a look at it.
HTH,
Vince
Most probably it is a drive problem, which needs replacing, but it could also be a transport problem.
If it is under warranty, contact HP to have a look at it.
HTH,
Vince
Tape Drives RULE!!!
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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