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тАО02-10-2002 09:12 AM
тАО02-10-2002 09:12 AM
SureStore DAT 24i needs recalibration?
I have ran the diagnostics in the library and tape tools, and I get the following message:
"Your drive may require re-calibration. If you are still having problems please contact support for details on how to recalibrate..."
What gives?
(I'm attatching the generated ticket for more info.)
Frank van Wensveen
Rotterdam, Netherlands
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тАО02-10-2002 12:52 PM
тАО02-10-2002 12:52 PM
Re: SureStore DAT 24i needs recalibration?
Having replaced hundreds of tape drives, the rule usually is "when in doubt throw it out". I found this rule is true for CD drives of any type also. You should contact HP direct to see if there is a "calibration" method available, but it will usually require sending it in for "repair".
If you find something different, and a fix, let us know what was done to get it running again.
live free or die
harry
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тАО02-10-2002 11:58 PM
тАО02-10-2002 11:58 PM
Re: SureStore DAT 24i needs recalibration?
Now there is a function in Ltt that check this situation, if the message is displayed in the report, you need to recalibrate the dat.
How to do that?: Now there is a script mada for that, run LTT, load from HP site the recalibration script, and run it from LTT.
bye
marino
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тАО02-14-2002 02:49 AM
тАО02-14-2002 02:49 AM
Re: SureStore DAT 24i needs recalibration?
The message about recalibration in the diagnostics log gave me the impression that this might be a routine issue with this kind of tape streamer. I now understand that it's not.
I agree with you; no data should be trusted to a suspect tape drive. I'm getting all kinds of other errors as well as I run further tests, so it definitely looks like it's about to fail completely.
It's going to be replaced. It's no longer under warranty so I guess I'll just have to buy a new one.
Thanks.
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тАО02-14-2002 02:51 AM
тАО02-14-2002 02:51 AM
Re: SureStore DAT 24i needs recalibration?
Thanks - I found the script you mentioned. But when I run it I get all kinds of other errors, so this is not a routine matter. I'm going to have this tape streamer replaced - it's not reliable anymore, obviously.
Frank
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тАО02-14-2002 06:23 AM
тАО02-14-2002 06:23 AM
Re: SureStore DAT 24i needs recalibration?
right, the recalibration request is only the last step in troubleshooting, you have to check communication, catridge, cleaning ans so on before recalibrating the magnetic head, so if the errors are differents, probably the routine asking for recalibration, is a consequence of the other errors
bye
marino
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тАО02-20-2002 01:29 PM
тАО02-20-2002 01:29 PM
Re: SureStore DAT 24i needs recalibration?
The phone number for support can be found at: http://h20000.www2.hp.com/bizsupport/TechSupport/ContactHP.jsp