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тАО09-20-2006 10:43 AM
тАО09-20-2006 10:43 AM
SureStore Library 4/40 error
I have defined UNIX & NT groups and clients are backed up straight to the tape.
I have two questions:
1. In the web-based admin, under the STATUS > EVENT LOGS > I see these two error message:
Excessive retries were required when picking a cartridge from a slot (13)
I have marked slot 13 as READ ONLY but still get the error.
I also get Tape in drive is a cleaning cartridge (11). Cleaning cartridge used has expired. Wait for all tape drive operations to complete, then use a valid cartridge. (22) I have disabled auto-cleaning as I have run out to cleaning lables.
Can anyone advise. Thanks
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тАО09-21-2006 02:17 AM
тАО09-21-2006 02:17 AM
Re: SureStore Library 4/40 error
Firmware flashes are recommended to reset devices to default calibration. Ther eis a possibility that the library controller card needs to be replaced, but typically you will see other errors also when this happens.
Remember when updating firmware on Library's or autoloader you need to update all components at once, or you might permanently sever the communication to the other components in the Library.
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тАО09-21-2006 02:19 AM
тАО09-21-2006 02:19 AM
Re: SureStore Library 4/40 error
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тАО09-21-2006 04:08 PM
тАО09-21-2006 04:08 PM
Re: SureStore Library 4/40 error
Thank you very much for your reply. I am trying to upgrade the firmware thry ftp: I get the following
You can upgrade the library or drive firmware by running one of the following ftp scripts.
Select a script for the platform from which the library or drive firmware upgrade will be sent.
----I have to select UNIX isn't it
Save the script in the same directory as the firmware bundle.
----Where would the firmware bundle be ?????
Run the script providing the filename of the firmware bundle, the Remote Management Card (RMC) IP address or name, and the Autochanger password.
----I do not have RMC address, I login to the server using putty.
Pardon me for the dumb questions, but I better check with you before doing anything. Can you please guide me. Thanks in advance
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тАО09-21-2006 06:11 PM
тАО09-21-2006 06:11 PM
Re: SureStore Library 4/40 error
I enabled java and now I have 2 options. First shows source firmware file and I can browse and also I have download firmware and shows destination drives. Can you guide me. Thanks
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тАО09-22-2006 07:10 AM
тАО09-22-2006 07:10 AM
Re: SureStore Library 4/40 error
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тАО09-24-2006 10:30 AM
тАО09-24-2006 10:30 AM
Re: SureStore Library 4/40 error
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тАО09-25-2006 02:19 PM
тАО09-25-2006 02:19 PM
Re: SureStore Library 4/40 error
I can see Library Fireware Rev: 1720
Thanks
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тАО09-25-2006 06:26 PM
тАО09-25-2006 06:26 PM
Re: SureStore Library 4/40 error
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тАО09-25-2006 08:39 PM
тАО09-25-2006 08:39 PM
Re: SureStore Library 4/40 error
this isn't really an error, because you didn't specify the firmware source.
You should download the *.frm file and select it in the appropriate dialog. Note that there are a section for the lib firmware and one for the drives. Disable the firewall and the popup blockers also while downloading the firmware to the lib.
Torsten
Hope this helps!
Regards
Torsten.
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