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Surestor DAT 24 Tape stuck in drive

Brenda_21
Occasional Visitor

Surestor DAT 24 Tape stuck in drive

I can not get the tape to eject from the drive, I have re-booted the system and it still will not come out! Any advice?
6 REPLIES
Michael Schulte zur Sur
Honored Contributor

Re: Surestor DAT 24 Tape stuck in drive

Hi,

did you disconnect the drive from power respecively the machine?

greetings,

Michael
Brenda_21
Occasional Visitor

Re: Surestor DAT 24 Tape stuck in drive

Unplug it?
Dave Dewar
Trusted Contributor

Re: Surestor DAT 24 Tape stuck in drive

Brenda,

try the following in the link below

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=lpg51173&locale=en_US

Cheers,

Dave Dewar
Matthew Gerhard
Valued Contributor

Re: Surestor DAT 24 Tape stuck in drive

often times on dat drives, simply upgrading the firmware using HP Library and tape tools will force the drive to eject.
or you can try a forced eject yourself by holding in eject for 10 seccods. But the firmware update should force eject. Also, once a tape gets stuck in that drive it is pretty much unusable, I would not reccomend using it again once you get it out.
Brenda_21
Occasional Visitor

Re: Surestor DAT 24 Tape stuck in drive

Thank You Im not sure what worked, But something did!!
Michael Schulte zur Sur
Honored Contributor

Re: Surestor DAT 24 Tape stuck in drive

Hi Brenda,

happy to hear, that it got solved.

Michael

ps. please read this:
http://forums1.itrc.hp.com/service/forums/helptips.do?#28
It explains a speciality of these forums.

thanks,

Michael