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Surestore 2/20 - Hard Error - Transport reserved or in use

Ian Foster_2
Frequent Advisor

Surestore 2/20 - Hard Error - Transport reserved or in use

We got a hard error unloading a tape from a drive to a storage slot on our 2/20 library last night :

"Failed to move after finding the translate home position: timed out on command sent to transport controller"

We now find that we can access the library ok and move tapes to the drives and back from the command line, but we can not clear the hard error status on the library.

we have tried running the following from the test menu :

Recalibrate Library (library prompts to do
this to clear the logged hard error)
Wellness Test
Check Inventory

In each instance we just get "Transport reserved or in use - test failed"

Any ideas ? ?

1 REPLY
Ted Ellis_2
Honored Contributor

Re: Surestore 2/20 - Hard Error - Transport reserved or in use

we have a 4/40 that had some issues in the past. We had HP upgrade to the latest firmware, both drives and robot to fix it. In many cases for us, the only way we cleared a hard error was to power cycle the library. We have ours connected to a N4000 server and we are able to power cycle the unit hot... does nothing to the server and the errors always cleared. Or couse you could have a more serious issue...

Ted