Tape Libraries and Drives
cancel
Showing results for 
Search instead for 
Did you mean: 

Surestore 24 compatability problem?

Thameslink2000
Occasional Contributor

Surestore 24 compatability problem?

I had an external Surestore 24 drive model number c1556c whic developed a fault.

This was replaced with a new machine exactly the same except a sightly newer model c1556d.

When I try to use tapes which were created on the old machine I get an error message "this tape contains unreadable data".

Is there a compatability problem between the two drives?

Thanks,

Richard Joyce
1 REPLY
Eugeny Brychkov
Honored Contributor

Re: Surestore 24 compatability problem?

Richard,
try to use new media with this drive (just bought and unpacked media). Run HP LTT ( http://www.hp.com/cposupport/information_storage/support_doc/lpg50128.html ) and look at its recommendations in support ticket. Generally, there are 2 possibilities: either old tapes are bad (data were written incorrecly by old drive because of, for example, head misalignment) or new drive is DFS (defective from stock, call HP)
Eugeny